Thompson & Morgan Information Page
Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.
Our product range has also expanded to include an award winning seed range, young plants, bulbs, seed potatoes, onions and garlic sets, soft fruit and fruit trees as well as an extensive range of gardening supplies. All have been carefully selected through stringent testing and trials to make gardening a pleasure and a success for our customers. In addition, we also offer a wonderful range of Christmas gifts sent with a personalised card to both the gardeners and non gardeners in your life!
Thompson & Morgan is very pleased to offer a UK based customer services division who can respond to your horticultural queries as well as resolving any queries you may have regarding your order or why not join our thriving Facebook and Twitter communities for additional advice on gardening and plants.
If you prefer to choose your seeds in a local garden centre, Thompson & Morgan sells a large range of flower and vegetable seeds through major garden centre chains in the UK and Europe.
Please note, a number of the plant products that we sell are edible. Please refer to the guide on Edible Flowers which you will find within the Buying Guides homepage in the Garden section.
Unless otherwise stated all selling prices include reasonable postage and packing charges. We make a nominal charge for processing and picking orders (defined as P&P). All such P&P charges are added automatically to your shopping basket.
- Orders for packets of seed incur a P&P charge of £1.95
- Orders which include any other products will incur a P&P charge of £4.95
- So, where an order includes both packets of seeds and other products a maximum P&P charge of £6.90* will apply, regardless of the number of items ordered.
Seeds and gardening equipment will normally be delivered within 7 working days. Plants, bulbs, potatoes etc are delivered at the appropriate time for planting and will be stated on the product page or in your order acknowledgement. Each variety of plant or product is packed separately. So if you order several plant varieties or products, these are likely to arrive on different days. We will send growing guides with all our plants to help you get the best from your chosen varieties. All items on this site are for delivery to UK addresses only.
Christmas Delivery Information:
Last order date for Christmas: 31st November
Last order date for New Year: 31st November
T&M is committed to supplying high quality products to recreational gardeners and households for personal use and not for resale. In accordance with the established custom of the trade, T&M will in no case be liable for more than the actual amount paid for a particular product on sale.
We will endeavour only to have products that are in stock and available for ordering. Varieties that are unavailable will be listed as such and will not be selectable. Should a specific variety not be available at the time of despatch, T&M will include a substitute where possible or send the item when stock becomes available. If no suitable substitutes are available, T&M will send a credit. Should there be a delay of more than 2 weeks with the delivery of your order, we will do our best to contact you with a revised delivery date.
Distance Selling Regulations - In accordance with the Distance Selling Regulations, you have the right to cancel your order at any time up to 7 working days after receipt. Please note that this does NOT extend to perishable items including living plants, cut flowers, bulbs, potatoes, onion and garlic sets, bare root plants, fruit trees, or fruit plants. If you wish to cancel an order please contact our Customer Care department within 7 working days after receipt. You must take reasonable care of the goods whilst in your possession and they must be returned to us, promptly, at your cost. We can arrange collection of larger items, but you will be charged for this service at cost. We reserve the right to cancel any order.
Payment - We accept Visa and MasterCard credit/debit cards for online orders. Please note that your account will be debited on receipt of order at T&M. If your card issuer or bank refuses to authorise payment to us, we will contact you for further instructions. We will not be liable for any resulting delay or non-delivery. Refunds are only payable to the purchaser of the goods. All prices are correct at the time of entering the information onto our web pages. However, T&M reserves the right to change prices at any time. All prices include VAT if applicable.
Receiving Your Plants Order - We will ship your plants to you at the best time for planting. The sooner you can plant them up after arrival, the more successful you will be. We recommend that you prepare your soil, planting beds or patio containers ahead of time so you are ready to plant, or pot on, just as soon as your order arrives. Please ensure that you open the packaging immediately upon receipt, and carefully read through the instruction leaflet provided. Each plant variety, or product, will be packed separately, so if you order several plant varieties or products, these are likely to arrive on different days. Each package will state the item enclosed on the top line of your address label. Please do not be alarmed if you do not receive your entire order on the same day. When stocks are limited, we undertake to supply a variety of similar colour and habit and of an equal or greater value. In the event that you are not happy with the substitute variety we send, please contact our Customer Care team.
Our Personal Guarantee to You - We promise to supply products in prime condition. If for any reason you are not 100% delighted upon receipt of your order, please advise us by email (email@example.com) or in writing within 14 days - this allows a replacement to be sent promptly to ensure you still have time to achieve total satisfaction from your purchases. In the unlikely event that you are not satisfied with your seed germination, please notify us within 30 days of the prescribed germination time (specified on the seed packet, catalogue or online product page) enclosing both the outer packet and inner foil sachet. In exceptional circumstances, we will issue credit vouchers or a full refund for faulty goods. Our liability is restricted to the value of the goods ordered. We cannot accept responsibility for items which fail to grow due to extreme weather conditions, over- or under-watering, or which have not been cared for according to the easy-to-follow instructions supplied.
Our Shared Responsibility - We promise to supply you with vigorous, healthy products in prime condition. We only ask you to plant them according to the growing instructions provided to enable you to get the best possible performance from them. We do understand that when dealing with living plants, occasionally problems may arise despite our mutual best efforts. In these instances we ask you to draw the problems to our attention so that we may help wherever we can. However, if you have not followed the instructions provided and your plants or seedlings do not grow properly, while we may share your disappointment, we regret we cannot share your loss. We promise to do our job to the highest standards, and we rely on you to use your best endeavours to achieve the optimum results.
We strive to provide the best possible products and level of service we can, but we are all human and occasionally we may fall below our own high standards. Our experienced Customer Care staff are there to assist you if you do encounter problems. Their aim is to respond promptly and efficiently to all comments to ensure you receive 100% satisfaction at all times.
You can ring us on 0844 573 1818 from 9am to 6pm Monday - Sunday. Please note that these hours may vary during quiet periods and bank holidays. The charge rate per minute to call our Customer Care team is the equivalent of BT’s average national rate of 5p per minute. However calls from mobiles & some networks may vary. Alternatively you can contact us by email on the following address: firstname.lastname@example.org
Your order or enquiry will be dealt with in a friendly and efficient manner by our team of dedicated operators who are always happy to help.
Your contract will be with: Thompson & Morgan (UK) Ltd, Poplar Lane, Ipswich, Suffolk, IP8 3BU, VAT Registration Number 637 8510 20 GB, Company Registration: 358372 England.
Related search results
No Similar solutions are available for display.