Maplin Information Page
Maplin Electronics is the UK’s biggest and best specialist retailer of consumer electronics.
Our growing national network of 200+ stores is a goldmine of useful consumer technologies and gadgets. Walk into any Maplin store and you’ll find a diverse range of products (over 17,000) including:
Gadgets, Toys, Hard Drives, Tablets, Components, Batteries and Power Adaptors, Networking equipment, DJ Gear, CCTV Kits, In-Car equipment, Headphones, Metal Detectors and an unbelievable number of products that you’d never knew we sold.
As the specialists in consumer electronics, Maplin Electronics is proud to offer the best and most informed customer advice on the high street. Its team of over 2,000 customer service staff help thousands of customers make informed choices about technology purchases each and every day; from technology enthusiasts and hackers to complete novices.
Launched by two technology enthusiasts in 1972 who were frustrated by the lack of good quality electronics components, Maplin Electronics quickly became the electronic s professionals ‘ choice, with a reputation for the best product range and expertise. Though the company has grown massively since launching over 40 years ago, its reputation as the UK’s only true experts in consumer electronics is still at the heart of Maplin Electronics today.
Customers can also visit any of our stores nationwide in the UK and Ireland where you can also view our comprehensive catalogue.
Q: Is there a delivery charge?
A: If the total of your order is below £10.00 there will be a £2.99 standard delivery charge for all UK orders. Standard delivery throughout the UK is free of charge when the order value is over £10.00.
Q: When can I expect my delivery to arrive?
A: Once your order has been despatched, UK standard delivery is normally completed within 1-3 working days.
Please Note: - Working days are Monday to Friday except where this falls on a Bank Holiday.
Q: What delivery locations can I have online orders shipped to?
A: Online orders can be shipped to anywhere in the UK, Channel Islands or the Republic of Ireland,. Unfortunately we cannot ship to locations other than these at present.
Q: Do I have to be there to sign for my delivery?
A: Orders sent via Royal Mail will not require a signature although someone may need to be home to accept the delivery should the packaging be too large to post. Deliveries made by courier will always require a signature.
Q: Can I cancel a delivery I have placed online?
A: Once your order has been received you would be unable to cancel the delivery. You would need to take delivery of your order first, and if the parcel remains unwanted please contact our Customer Care team to arrange for a returns authorisation reference number. For options on how to speak with us see our "Contact Us" section.
Q: Can I change my delivery address once my order has been submitted online?
A: Unfortunately once you have submitted your order you will be unable to change the delivery address.
Q: What happens to my order if I am not there to receive my parcel?
A: If there is no one to receive your parcel, whether it is being delivered by Royal Mail or by courier, a card will be posted through your door advising of a delivery attempt. There will be a contact telephone number on there for your local branch. If you telephone the number on the card you will be able to re-book a delivery day, or arrange to pick the parcel up from the depot.
Refund & Returns Policy
It's easy to be wise after the event and for this reason Maplin are happy to look to help through our 28 day return policy. Therefore, if for any reason you find that your recent purchase is not quite what you wanted, then within 28 days of purchase, Maplin will replace, offer a credit note or refund your unsuitable purchase to equal value. This is provided the goods remain in their original condition, unopened and unused and accompany all packaging and accessories they came with.
We do ask that you provide us with your proof of purchase, ideally your original receipt or delivery note.
Please refer to our current conditions of sale. We also advise that we may request the product is forwarded for further evaluation to our Returns Centre. This does not affect your statutory rights.
Q: Can I return a product if I am not happy with it?
A: For any unwanted goods Maplin offers a 28-day return policy. To return a product under this policy you should either:
• Return the product to one of our Maplin stores within 28 days
• Follow the returns instructions on the delivery paperwork
• Contact our Customer Care team by telephone, email or letter (see Contact Us for details)
Upon contacting us a returns authorisation number will be issued and this must be clearly written on the external packaging and internal documentation when the goods are returned to us. Please do not place any markings or labels on the product or product packaging.
Please return a valid proof of purchase and the returned product must be complete and in ‘as new’ condition with original packaging. Maplin must receive all returns within 28 days of the returns number being issued and any goods received after that period will be dealt with on an individual basis. When returning goods, please take all reasonable care to ensure that all items are suitably packaged and the goods are protected when being returned. We do ask that you should also request a proof of despatch. In the event of goods being returned without a previously allocated Return Number the processing of any claim is likely to be delayed.
Unwanted Goods under Distance Selling Regulations
The Distance Selling Regulations give customers the right to change their mind and to cancel an order within seven working days. Reasonable care should be taken whilst the goods remain in your possession and goods must be adequately packaged when being returned back to Maplin. Customers whose transactions are covered by the Distance Selling Regulations, the seven day cooling off period is inclusive within our 28 day returns policy.
Maplin will not accept the return, under the 28-day return policy, of any goods that have had their manufacturers/suppliers warranty or registration invoked. Maplin will deem such registration by the customer as acceptance of the Goods.
Unwanted goods that are returned to Maplin, after the 28-day return period but within a reasonable period of time. Maplin reserves the right to levy a handling charge of 20% of the invoice value, with a minimum charge of £10 to be charged on goods which are not defective.
The customer must bear all costs of returning any unwanted goods to Maplin and provide proof of delivery. Maplin reserve the right to recover reasonable direct costs where collection of goods from a customer has been requested.
Maplin reserves the right not to accept the return of unwanted, non-defective goods after the 28 day period.
Our Customer Care team can be contacted on 0844 557 6000 (calls are charged at local rate) where we can assist with all delivery, return and general enquiries.
Lines are open:
Monday - Friday: 08:30 – 20:00
Saturday: 09:00 – 17:00
Sunday: 10:00 – 16:00
You can fax your enquiry to 0844 557 6001, please include your name and contact details.
Please send your written enquiries to:
Maplin Electronics Ltd
PO BOX 534
Please include your name, address and a contact telephone number.
Maplin National Distribution Centre
Maplin Electronics Ltd
PO BOX 534
Maplin Electronics is a company registered in England No: 1264385 - VAT No: 772312444back to top back to top
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