How do I return a product?

You can drop it back to the store, or return it by courier, depending on what your product is.
Our refunds and returns policy differs depending on whether your item was sold by Tesco or one of our Tesco Partners:
Returning an item sold by Tesco
In-store - You can take smaller items to a Tesco direct desk. You’ll just need your proof of purchase. Find your nearest store with a Tesco direct desk on our store locator.
Collection - If your item came by courier, we can arrange for a courier to collect it. Please call our customer services team on 0800 323 4050
(or 0330 123 4050 local rate from a mobile) to tell us when you’d like it collected.
By post - Books & entertainment items delivered by post can only be returned by post. We’ll pop a free returns label in with your order.
For all returns - Please let us have any original packaging, tabs, labels and accessories and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
Returning an item sold by a Tesco Partner
Items can be returned directly to the Tesco Partner you purchased from, or smaller items (usually those that can be carried by one person) can also be returned to selected Tesco stores with a direct order point. You are covered by the Tesco returns and refunds policy whether you return your item directly to the Partner or to a Tesco store. If you’re returning a faulty item outside the Partner’s normal return period, please contact the Partner directly.
You can get in touch with the Tesco Partner directly to arrange the return of your item, or if you’d prefer to talk to our customer services team, please call 0800 323 4050
(or 0330 123 4050 local rate from a mobile).

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Phone 0800 323 4050†
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† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.


Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate