How do I return a product?

You can drop it back to the store, or return it by courier, depending on what your product is. 
  
How to return differs depending on whether your item was sold by Tesco or one of our Tesco Partners: 
  
Returning an item sold by Tesco 
In-store - To access an immediate refund you can take smaller items to a Tesco store (excluding Express stores). You’ll just need your order acknowledgement email as proof of purchase. Find your nearest store on our store locator.
  
Collection - If your item came by courier, we can arrange for a courier to collect it. Please call our customer services team on 0800 323 4050 (or 0330 123 4050 local rate from a mobile) to tell us when you’d like it collected. 
  
By post - Books & entertainment items delivered by post can only be returned by post. We’ll pop a free returns label in with your order. 

F&F products can also be returned by post. Please follow the steps below:
Step 1: You'll have received an order summary page with your purchase. Please fill out the reason for your return on the order summary. If the item is damaged or faulty, be sure to let us know clearly.
Step 2: Unpeel the returns label on your order summary and stick it over the original address label on the packaging.
Step 3: Please repack the item with the order summary in the original packaging. We need the order summary to process your return.
Step 4: Please securely seal the parcel using the remaining adhesive strip on the original packaging. If your box or bag is damaged and can't be reused, please pack your items securely in alternative packaging.
Step 5: Postage is free, so you can just drop the parcel in the post, but it's a good idea to keep proof of postage. Items returned without proof of postage are sent at your own risk.
  
For all returns – We ask that you please let us have any tabs, labels and accessories and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
  
Returning an item sold by a Tesco Partner 
Items can be returned directly to the Tesco Partner you purchased from, or smaller items (usually those that can be carried by one person) can also be returned to selected Tesco stores with a direct order point. You are covered by the Tesco returns and refunds policy whether you return your item directly to the Partner or to a Tesco store. If you’re returning a faulty item outside the Partner’s normal return period, please contact the Partner directly.
You can get in touch with the Tesco Partner directly to arrange the return of your item, or if you’d prefer to talk to our customer services team, please call 0800 323 4050 (or 0330 123 4050 local rate from a mobile).

Returning Uniform Embroidery Service items
It's easy and free to return Uniform Embroidery Service schoolwear. However, please note that the returns address is different to our usual F&F returns address, so we can only accept embroidered schoolwear and not other items in your parcel. Please do not return non-embroidered school uniform to the address for uniform embroidery returns as this will delay your refund.
Returns process for Uniform Embroidery service items
Step 1: You'll have received an order summary page with your purchase. Please fill out the reason for your return on the order summary. If the item is damaged or faulty, be sure to let us know clearly.
Step 2: Unpeel the returns label on your order summary and stick it over the original address label on the packaging. The returns address for Uniform Embroidery Service is PO Box 6153, Wolverhampton WV1 9RW.
Step 3: Repack the item with the order summary in the original packaging. We need the order summary to process your return.
Step 4: Securely seal the parcel using the remaining adhesive strip on the original packaging. If your box or bag is damaged and can't be reused please pack your items securely in alternative packaging.
Step 5: Postage is free, so you can just drop the parcel in the post, but it's a good idea to keep proof of postage. Items returned without proof of postage are sent at your own risk.

I would like to return an F&F order but do not have my returns bag.
If you do not have a returns bag and invoice, please call our Customer Service team to request one on 0800 323 4070.

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