General Information

Unless agreed otherwise before the start date, English law will apply.

If a dispute arises, you should contact the Administrator, SquareTrade Limited on 0808 189 1453. Registered in England No. 7165194. Registered Address: Unit 1.02 Enterprise House, 1-2 Hatfields , London, SE1 9PG, United Kingdom, SquareTrade Limited is authorised and regulated by the Financial Conduct Authority under registered number 538538.

The Tesco Tech Support Drops and Spills Protection, provided by SquareTrade is arranged by SquareTrade Limited and UK General Insurance Limited on behalf of Ageas Insurance Limited. Registered in England No. 354568. Registered Office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA.

UK General Insurance Limited is authorised and regulated by the Financial Conduct Authority. Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Limit of Coverage

The maximum liability under your policy shall be the original purchase price of the insured item, excluding delivery charges. If you have received repairs or replacements up to the value of the original purchase price of the insured item or a cash settlement or a gift card for the replacement cost of a new item of equal features and functionality, your policy will immediately end. In the event of a covered breakdown, you must call SquareTrade for the repair to be authorised.

Financial Services Compensation Scheme

Ageas Insurance Limited is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if Ageas Insurance Limited cannot meet its obligations. This depends on the type of business and the circumstances of the claim. Most insurance contracts are covered for 90% of the claim with no upper limit. You can get more information about compensation scheme arrangements from the FSCS or visit

You can buy protection plans from other companies. You do not have to buy the protection plan at the same time as the covered product. Other forms of protection, such as home contents insurance, may meet your needs.

Your rights

You have various statutory rights that apply to the purchase of electrical equipment. You have the right to request a repair or replacement if the electrical goods, when sold, were not of satisfactory quality or fit for their purpose. After the first six months of purchase, you will have to prove that the goods had a fault when they were sold to you. This Drops & Spills Protection goes beyond those rights by giving you more rights. Nothing in this plan will reduce or affect your statutory rights; for further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.