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Help - My Order

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  • bulletHow do I add / amend my order?

    We are unable to amend orders after they have been placed. You can cancel and reorder with no extra cost.

    Please call 0800 323 4080

  • bulletHow do I cancel my order?

    You can cancel your order as long as you do it up to 2 days before your delivery date.

    Please call 0800 323 4080

  • bulletHow do I see my order history?

    Click on the My Account link at the top of the page. Click on the link named View this order. This will display the order history for your Wine account.

    On this page you can view orders that you are currently shopping, orders you have checked out and are awaiting delivery or cancelled orders.

  • bulletHow do I check my delivery time?

    Click on the My Account link at the top of the page. Click on the link named Orders due for delivery. This will display the order history for your Wine account.

    On this page you can view orders that you are currently shopping, orders you have checked out and are awaiting delivery and the time slot they are due to be delivered.

  • bulletHow is my order confirmed?

    Once you have checked out, you will receive a confirmation e-mail detailing all products, quantities and prices relating to your order.

    Please make a note of the order number in case you need to contact us.

  • bulletCan I order to a different address?

    You can have wine delivered to an alternative address as long as we cover the area.

    Once you have added the products you wish to purchase to your basket, click on the Checkout wine button.

    Here you will have the option to Add new address, click on this button and fill in the new address.

    Once you have completed this, follow the on screen prompts to complete your order.

  • bulletHow do I change my delivery address?

    Before checkout

    You can view and amend your personal details, address book, login details and Clubcard details by following these simple steps:

    Click on My Account

    Click on My account details

    All your address details will display.

    Click on Edit address to amend your address details

    Amend your details and click Save address

    Your new address details will be saved in your address book

    Please make sure you select your correct address from your address book menu when you checkout.

    After checkout

    Please contact our customer services department on 0800 323 4080

  • bulletMy order has missing items

    If you are missing products from your order, please contact our customer service centre on 0800 323 4080
  • bulletHow do I return products?

    If for any reason you are unhappy with your goods or service, please call our Helpline number on 0800 323 4080
  • bulletWhen do you deliver?

  • bulletFurther information about My order

    Click here to contact us for more information.

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