My Delivery

Our delivery service covers most UK residential addresses. If we are unable to deliver to the address you have specified, a message will appear letting you know when you enter it into the site.

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See our page on delivery options available.

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If you choose our premium delivery option, you can select a time that suits you.

You can usually have your shopping delivered between 11am and 11pm Monday to Friday, 11am and 8pm on Saturday, and between 11am and 4pm on Sunday.

Exact delivery times will be displayed when you book a delivery slot during the checkout process.

If you choose our Next day delivery option, our delivery times are as follows: When you place an order by 12 noon (Sunday to Friday), we will do our utmost to deliver the following day between 7am and 7pm. Saturday orders should be delivered anytime on Monday. These times may vary on Bank Holidays.

If you may not be in all day for your delivery, please give us detailed instructions of a safe place to leave your order when you checkout

Pleae note that delivery to some postcodes such as Northern Ireland & outlying areas takes 2 business days. Unfortunately, we do not yet deliver to the Channel Islands, Scilly Isles, Isle of Man, Scottish Islands and BFPO addresses. We may restrict other postcodes at our discretion.

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Our standard next day delivery service is - £4.85 This is free of charge if your order is over £99 Our premium delivery service which allows you to select the time your order is delivered is £6.25 and free of charge if your order is over £140.

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A signature is required by someone over the age of 18

This person needs to be at home to receive your order. If you are not at home, the courier will leave a card stating the date and time they called. Please contact the number on the card to arrange a second delivery.

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No, if you need to amend the delivery time you have chosen, please cancel your order, go to My Account/ My orders and reorder the items with your new chosen delivery.

The driver will leave a card stating the date and time they called.

Please contact the number on the card to arrange a second delivery, which will be subject to a second delivery charge.

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If for any reason you are unhappy with your goods or service, please return it to your nearest store. If you are returning a full case you can also call our Helpline number on 08456 77 55 77 and one of our operators will arrange a pickup for you.

Up to 7p per minute from BT landlines. Other providers vary. Calls may be recorded.

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We try our very best to inform our customers of any potential delay as soon as possible. However, occasionally delays can occur which are often beyond our control.

You should receive a call to inform you about the late delivery. If for any reason you don't receive a call, please contact Customer Services on 08456 225533

Up to 7p per minute from BT landlines. Other providers vary. Calls may be recorded.

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If you are missing products please contact our customer service centre on 08456 77 55 77.

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We are sorry that you have not received your discounts. Please give us a call on 08456 77 55 77 or fill in our Contact Us form providing us with you order number and information about the discounts you expected to receive so that we can investigate this problem on your behalf.

Up to 7p per minute from BT landlines. Other providers vary. Calls may be recorded.

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Click on the My Account link at the top of the page. Click on the link named Orders due for delivery. This will display the order history for your Wine account.

On this page you can view orders that you are currently shopping, orders you have checked out and are awaiting delivery and the time slot they are due to be delivered.

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We try our best to be able to deliver to every address in the UK, but unfortunately there are some addresses which we are unable to deliver to. In this case we ask that you choose another address for delivery.

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