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Help - My Account

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  • bulletHow do I sign in?

    Need help signing in?

    Email address

    Just enter the email address you used to register with.

    Password

    Enter your password which you used when you registered and click on the sign in button to start shopping. Your password is case sensitive.

    Don't worry if you have forgotten your password, just click on forgotten your password and we will send you a link to reset it.

  • bulletHow do I unlock my account?

    If your account has been locked for security reasons , please call our customer service centre for help on 0800 323 4080.

  • bulletHow do I change my address?

    Before checkout

    You can view and amend your personal details, address book, login details and Clubcard details by following these simple steps:

    Click on My Account

    Click on My account details

    All your address details will display.

    Click on Edit address to amend your address details

    Amend your details and click Save address

    Your new address details will be saved in your address book

    Please make sure you select your correct address from your address book menu when you checkout.

    After checkout

    Please contact our customer services department on 0800 323 4080

  • bulletI'd like to add another delivery address

    Before you order:

    To add another delivery address:

    Click on My Account

    Click on My details

    All your address details will display.

    Click on Add New Address

    Add your address details and click Save Address

    Your new address details will be saved in your address book.

    Please make sure you select your correct address from your address book menu when you checkout.

    Alternatively you can click Add New Adrress on the checkout payment screen and follow the same steps.

    During your order:

    Once you have added the products you wish to purchase to your basket, click on the Checkout wine button.

    Here you will have the option to Add new address, click on this button and fill in the new address.

    Once you have completed this, follow the on screen prompts to complete your order.

  • bulletHow do I update my personal details?

    To update your personal details:

    Click on My Account

    Click on My details

    All your personal details will display.

    Click on Edit details

    Amend your details and click Save Changes

  • bulletHow do I change my password?

    To change your password:

    Click on My Account

    Click on My details

    Your login details will display at the bottom of the page.

    Click on Edit details

    Amend your password and click Save Changes

  • bulletI want to remove myself from mailing lists

    To unsubscribe from Tesco e-mails:

    Click on My Account

    Click on My Contact Preferences

    Select appropriate box and click Save Changes

    Alternatively, if you have not registered with Tesco.com but have signed up online to receive e-mails, please click on the following link to unsubscribe:

    Remove me from the email mailing list

  • bulletHow do I delete/amend my favourites?

    To amend your favourites

    Ensure you are in logged in to our grocery site. Click on the My favourites button toolbar at the top of the screen.

    Within this section you will see All my Favourites

    If you have just registered, it will take 30 to 60 minutes for us to display your favourites.

    How do I delete my favourites?

    Click on the delete from favourites link under the image of each product you would like to delete.

  • bulletI've forgotten my password

    To retrieve your password:

    Click on the login/register link

    Click on the forgotten password link

    Or click on the following link to go there now:

    Forgotten password

    Follow the on screen instructions and an email will be sent to the email address with which you registered on Tesco.com with instructions on resetting your password.

  • bulletHow do I change My Preferences

  • bulletAccessability

    TBA
  • bulletFurther information about My Account

    Click here to contact us for more information

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