Is this offer exclusive to Clubcard customers?

Yes. In order to qualify for the online movie at blinkbox, you must scan a valid Clubcard at checkout or use a valid Clubcard against your online account when ordering an eligible DVD or Blu-ray.

What if I don't have a Clubcard?

It only takes a few minutes to sign up for Clubcard and start benefiting from this offer right away - just register your details on our Clubcard website and we'll send you a Clubcard number in your welcome email which you can use to buy DVDs or Blu-rays online. We'll send your Clubcard and key fobs in the post. Please visit the Tesco Clubcard site to register.

I forgot to use my Clubcard at the checkout; can I still get the online movie?

Please take your DVD or Blu-ray to the customer services desk in a Tesco store within 28 days of purchasing and they will be able to able to register your Clubcard so you're eligible for the online movie. If you bought your DVD or Blu-ray from Tesco direct you have up to 365 days from the date which you placed your order, to redeem your online movie (for eligible blinkbox titles only).

I used the wrong Clubcard; can I change my movie to another Clubcard?

It is not possible to do this, the online movie remains associated to the Clubcard you used at when you bought the DVD or Blu-ray. However, you can register more than one Clubcard to one blinkbox account.

I don't know my Clubcard number to register it to my blinkbox account. Where can I get this?

Your Clubcard number can be found on your Clubcard and Clubcard key fob. You can also contact Tesco Clubcard customer services on 0800 591 688 and they will be able to give you your Clubcard number.

What happens if I remove a Clubcard that I have registered to my blinkbox account?

If you remove a Clubcard which is registered to your blinkbox account, you will lose any online movies in your blinkbox video library that are associated with this Clubcard through the "Buy the DVD or Blu-ray and own the online movie at blinkbox" offer. It is not possible to retrieve these online movies to your blinkbox video library at any point.

I've lost my Clubcard, how can I get the online movie whilst I'm waiting to receive my replacement Clubcard?

If you want to purchase a DVD or Blu-ray through Tesco direct, contact Tesco Clubcard customer services on 0800 591 688 and they will be able to help you. For store purchases you must visit the customer services desk in store with your replacement Clubcard within 28 days of having bought the eligible DVD or Blu-ray, and they will be able to help you.

Collecting Clubcard points at blinkbox

You can now collect one point for every £1 that you spend when you buy or rent movies online at blinkbox. Make sure you have registered your Clubcard to your blinkbox account to claim your points.

When will I receive my points?

When registering a Clubcard to your blinkbox account online, you will be asked to select a "default" Clubcard. This will be the card which your Clubcard points are added to in your Clubcard statement. Please note we will reward any Clubcard points to the Clubcard that is marked as "default" in your blinkbox account four weeks prior to you receiving your statement. If you change your default Clubcard after the four weeks, we will not be able to reward points to the updated card until the following Clubcard statement.

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Do I need to have a blinkbox account?

Yes, you will need to have a blinkbox account to watch the movie online. You can set this up before or after you have bought your DVD or Blu-ray. You will need to make sure that the Clubcard used to purchase the DVD / Blu-ray is added to you blinkbox account. You only have to register your Clubcard once and then the online movie for all eligible DVDs and Blu-rays that you buy with that Clubcard will automatically appear in your blinkbox video library. If you already have a blinkbox account, then you may need to amend your account details to add your Clubcard.

Please note a Clubcard can only be linked to one blinkbox account. However, you can register more than one Clubcard to the same blinkbox account.

If I buy multiple copies of the same DVD or Blu-ray, will I get multiple

No - the online movie will only appear once in your blinkbox video library but you will be able to watch it as many times as you like.

When will the online movie appear in my blinkbox video library?

This will vary depending on whether you have bought an "out-now" title or a "pre-order" title, and depending on where you bought the DVD or Blu-ray from. Providing you have registered the Clubcard, used when you bought your DVD or Blu-ray, to your blinkbox account, "out now" titles bought in store will be available within a few hours, and those bought online will be available shortly after receiving your order confirmation email. "Pre-order" titles, these will be available in your blinkbox video library on the release date of the film.

Will I get charged when I watch my online movie at blinkbox?

No, you won't be charged for watching the movie online unless you then return the DVD or Blu-ray - please refer the returns and cancellation policy section in our "Other queries" section. The online movie is yours to watch as many times as you want.

What if I buy a DVD, download the movie from blinkbox and later return the DVD?

If you decide to return your DVD or Blu-ray, but have already watched the online movie at blinkbox, the online movie will be removed from your blinkbox video library. We reserve the right to charge you for watching the online movie if you then choose to return the DVD or Blu-ray.

Please refer to the returns and cancellation policy section in our "Other queries" section.

Since I already have the DVD, can I give the online movie at blinkbox as a gift to someone else?

No, you cannot give the blinkbox online version of the movie - this is just for you.

If I rent or buy a movie from blinkbox and then buy the DVD or Blu-ray from Tesco will I get a discount?

No. You must buy the DVD or Blu-ray at Tesco first. You will then get the rights to the online movie at blinkbox included in the price you pay for your DVD or Blu-ray. This is only available on titles that are eligible for this offer when you buy the DVD or Blu-ray.

I bought an eligible title on DVD or Blu-ray before this offer was launched. Will I still get the online movie at blinkbox?

Unfortunately we are not offering this for previous DVD or Blu-ray purchases.

Where can I watch my movie using blinkbox?

You will be able to watch your movie online at blinkbox.com by logging into your account. You can download to it take it with you on the move, or stream it from anywhere as long as you are connected to the internet. Visit blinkbox.com for a full list of compatible devices.

Having problems watching your movie online at blinkbox?

The blinkbox website has a comprehensive help section providing support for anyproblems you may have when watching you movie online. Please visit the blinkbox help pages for more information.If you are not able to find an answer to your question, please email support@blinkbox.com.

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When does this offer end?

This is an on-going offer but some titles may only be included for a short period of time, subject to licensing restrictions imposed by the film studios. Customers have 365 days from the date of purchase to redeem their online movie. If a movie has been removed from the offer you will no longer be able to obtain your online movie at blinkbox if you have not already added it to your blinkbox video library.

How does this differ to a Blu-ray which includes the digital copy on a disc?

Some Blu-rays come with a digital copy on a disc or supplied by a download partner. This is not standardised across all films and customers are restricted to the device which it is downloaded to. blinkbox offers a service where customers can access their online video library wherever there is an internet connection, on multiple devices.

How many times will I be able to watch the movie online?

You will be given 'own' rights to the movie - this means that you will be able to watch it as many times as you like, subject to our returns and cancellation policy – please see below.

What is the quality of the online movie?

Your online movie will be a 2D format in Standard Definition.

What rights do I get to the online movie?

You will initially be given 'rent' rights to the movie. These will automatically be upgraded to 'own' rights after 7 days subject to the returns policy - please see below.

Returns and cancellations policy for the Tesco / blinkbox offer

As per the standard Tesco returns policy, if you change your mind within 28 days, we are happy to refund or exchange your DVD or Blu-ray product provided it is returned, as sold, with all the original packaging, tags, labels and accessories. You must have your original receipt to enable the return.

If you decide to return your DVD or Blu-ray to a store or Tesco Direct, the online movie will be removed from your blinkbox video library.

If you decide to cancel an online order and the online movie has already been available in your blinkbox video library prior to you receiving delivery of your order, the online movie will be removed from your blinkbox video library.

We reserve the right to charge you for watching the online movie if you then choose to return the DVD or Blu-ray.

Contact us

If you are not able to find an answer to your question in the sections above, please contact the Tesco customer service team on 0845 6719 529, or email support@blinkbox.com.

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