We use cookies to give you the best possible experience on our site. By continuing to use the site you agree to our use of cookies.
Close cookie message

Main Content Link

Tesco.comBack to Main Grocery Help

QuestionAnswer

How do I navigate the site and find departments/aisles?

In the main navigation you can find the grocery section. Here, you can find products by firstly hovering over the department name at the top of the page. E.g. Fresh Food A list of aisles will appear for you to choose from .E.g. Sliced bread You can then select the shelf you wish to look at e.g. Brown Bread and all the products in that shelf will appear in a list for you to choose from. You can even narrow this list down by choosing one of several options just before the product list like 'view by favourites'. The new, filtered list will then display for you.

Back to top

How do I search for a product?

To find a product, simply type in the name of the product you are looking for in the search area labelled 'I'm looking for' and we will display the nearest matching products or suggest alternatives.

If you would like to search for several products at once you can click to open the 'Multisearch/ Express shopper' below the search box and type in the names of the products you wish to search for with each on a separate line. You can view the results one product at a time and jump to the next product by selecting 'next' or select the next product name in your multisearch box. You can change this list at any time by clicking the edit list button. add or amend any products in the list and select the 'find' button.

Back to top

How do I add products to my basket?

To add a product to your basket at any time, just type the quantity you want to add or increase or decrease the product amount, then press Add to basket. The product will appear in your basket a moment later.

Back to top

How do I checkout?

When you have finished your shop just select the checkout button in the basket area. Check your delivery address details, and select the delivery time you prefer. Environmentally friendly 'green delivery slots' are offered when a van is already in your area.

Tell us if you prefer your shopping delivered with or without bags, enter any delivery instructions you may have underneath, and select the 'checkout' button. At checkout you can review all the products you have bought by clicking 'view full basket' button. You can review all the products you have bought, amend any of the details in your basket like quantity, suggest suitable alternatives by clicking on 'substitutions' in the basket area, write notes to your picker, and review your pricing details and savings. Select the 'minimise basket' to return to your order summary and proceed with checkout. Check through the rest of your delivery details, then select 'proceed to payment' button. Fill in your payment details, and select 'confirm your order' button. Then put your feet up and relax.

Back to top

How do I sort items in my basket?

You can sort your basket view by your most recently added product or by product category. To do this simply click on the drop down menu next to 'view by' just above the products in your basket

Back to top

How do I amend the products in my basket?

Adjusting the amount of items is easy using your shopping basket.

Click the 'view full basket' button on the right of the screen at the bottom of your basket. This will display all the items you have in your basket and the quantity.

Find the product you want to adjust and click the increase or decrease buttons to change the amount in your basket. It may take a moment to update the basket price.

Back to top

How do I add or amend substitution notes?

You can advise your Personal Shopper what to do if any of your products are unavailable and what to pick as a substitute. Click the 'view full basket' button on the right of the screen at the bottom of your basket. You will see your basket displayed with a column for substitution notes. Click on the row of the product in the substitution note column, then write your note.

Back to top

How do I add or amend picker notes?

You can leave short notes for your Personal Shopper to read as they pick the products for your order. For example, you could add the note: "Green bananas please", which the Personal Shopper would read as they picked your bananas.

Select 'view full basket' button at the bottom of the basket area. Your basket will display with a column for picker notes. Click on the row of the product in the picker note column, and write your note.

Back to top

How do I book a delivery slot?

You can view and book your delivery slot at any point in your shopping trip by selelcting the 'Book a delivery slot' link in your shopping basket on the right hand side of the page. You can also book a slot after you have finished picking your items, and have clicked on 'checkout'.

You will be shown the available delivery slots, with the relevant service charges. Select an available slot to book your delivery date and time.

You can order your deliveries up to 3 weeks in advance.

The delivery slot will be held for two hours with the option to extend this.

Back to top

How do I see special offers?

You can click on our special offers tab to see all of our latest special offers by department. In your 'Favourites' section you can also see some special offers we think you may be interested in.

Back to top

How is my shopping picked and packed?

At Tesco.com we hope that our service helps to make your life a little easier. There are a number of people involved in your shopping trip, all of whom are dedicated to making sure you receive great service and great quality. Our expertly trained shoppers always pick from the back of the shelves to ensure you get the freshest produce and the longest sell by dates. They also carefully select fruit and vegetables as if they were shopping for themselves. They ask themselves the question "would I buy it?" and therefore do not send out anything that is not of the highest quality.

You can also specify specific substitutions or write notes to your picker for example "Equal sized portions please". When packing your produce our team are trained to separate food from non food, chilled from frozen and heavy items at the bottom to avoid any squashing. Just like you would if you were shopping for yourself. If you prefer, you can choose to have your delivery without plastic bags and we offer extra Clubcard points if you choose this option. We also store all products in climate controlled areas- even in our vans. This ensures that your shopping is delivered in top condition and arrives at the correct temperature.

Our helpful drivers will deliver your shopping to where you choose, be this your front door or your fridge door. Simply ask your driver next time you have a delivery.

Back to top

Further information about How to shop

Click here to contact us for more information

Back to top

  • Tesco.com 2010

  • Every little helps