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Tesco.comBack to Main Grocery Help


Your Tesco.com team

At Tesco.com we hope that our service helps to make your life a little easier. There are a number of people involved in your shopping trip, all of whom are dedicated to making sure you receive great service and great quality.

They receive your order, pick your shopping from store, pack the items, store the produce and then deliver to your home. From picking to packing all of our colleagues are given expert training. This helps to ensure that you receive the service and shopping you expect from Tesco.

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Picking your fresh food

Our expertly trained shoppers always pick from the back of the shelves to ensure you get the freshest produce and the longest sell by dates. They also carefully select fruit and vegetables as if they were shopping for themselves. They ask themselves the question "would I buy it?" and therefore do not send out anything that is not of the highest quality.

You can also specify specific substitutions or write notes to your picker for example "Equal sized portions please".

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Packing your shopping

When packing your produce our team are trained to separate food from non food, chilled from frozen and heavy items at the bottom to avoid any squashing. Just like you would if you were shopping for yourself.

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Climate controlled vans

As well as packing your items separately we also store all products in climate controlled areas- even in our vans. This ensures that your shopping is delivered in top condition and arrives at the correct temperature.

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Drivers are here to help

Our helpful drivers will deliver your shopping to where you choose, be this your front door or your fridge door. Simply ask your driver next time you have a delivery.

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Recycling through Tesco.com

Recycling is a big priority for Tesco and we are continually looking for ways to help our customers recycle more. Our delivery drivers will now accept all carrier bags back for recycling, not just our own. You can also choose to have your shopping delivered without carrier bags by selecting the relevant option during checkout or in 'My Account'.

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Energy saving


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Cheque Acceptance

From 25th February 2008, Tesco stores no longer accept personal cheques. Removing this form of payment speeds up service at the checkout and helps prevent cheque fraud which affects both customers and retailers.

You can still pay by cash, debit card or credit card.

The use of cheques is widely seen as the most insecure form of payment. A card with a Chip and PIN (Personal Identification Number) is a more secure way to pay. If you do not have one of these cards or do not know your PIN, your bank should be able to help.

Business cheques authorised by Transax will continue to be accepted, but at the Customer Service Desk and Petrol Filling Station only.

If you have any further questions please contact Customer Services on 0800 50 55 55.

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