Customer and Colleague Engagement Centres

Colleague smiling with headset on

Helping with queries, great or small

Searching for customer service jobs? Discover varied opportunities that go beyond your typical call centre jobs. Take pride in your daily achievements and join a fun, supportive, and inclusive team, where everyone is welcome.

Help with customer queries

Our customers contact us in multiple ways, for many different reasons. You may connect over the phone, on social media, or even by post, helping with everything from grocery orders to their Clubcard account. You’ll work with passion and professionalism, always providing a service that leaves a positive, lasting impression.

Solve our customers’ problems

We work hard to make sure our customers have a stress-free experience with us, both in-store and online. When things may not go to plan, our Customer and Colleague Engagement Centres are there to help. You’ll help find the heart of a customer’s issue and help resolve it.

Enhance everyone’s experience

Tesco Colleague and Customer Engagement Centres offer a range of opportunities, from Customer Service Advisor and Operations Manager to Trainer and Analyst. Whatever role you have, you’ll help make our systems and solutions better, so we can continue to give our customers the best possible service.

A customer-first approach

Whether you’re recording feedback or resolving a complaint, it’s all about finding ways to make things better for customers

Passion for helping others

As well as helping customers, you’ll be a team player, supporting your colleagues

Top-tier problem solving skills

No matter the situation, you’ll remain calm and collected. You’ll also be creative and considered in your approach to finding solutions.

A love for continuous learning

You don’t need any qualifications or experience, but you’ll be eager to learn, develop and share your knowledge

Why join the team?

A place to get on

Find out how we’ll help you grow

Bags of benefits

Discover the benefits of working at Tesco

Wellbeing first

Learn how we put wellbeing first

Everyone's welcome

Explore how we make sure everyone’s welcome at Tesco

Ready for a fresh start?