Customer and Colleague Engagement Centres

Helping with queries, great or small
Searching for customer service jobs? Discover varied opportunities that go beyond your typical call centre jobs. Take pride in your daily achievements and join a fun, supportive, and inclusive team, where everyone is welcome.
Help with customer queries
Our customers contact us in multiple ways, for many different reasons. You may connect over the phone, on social media, or even by post, helping with everything from grocery orders to their Clubcard account. You’ll work with passion and professionalism, always providing a service that leaves a positive, lasting impression.
Help with customer queries
Our customers contact us in multiple ways, for many different reasons. You may connect over the phone, on social media, or even by post, helping with everything from grocery orders to their Clubcard account. You’ll work with passion and professionalism, always providing a service that leaves a positive, lasting impression.
Solve our customers’ problems
We work hard to make sure our customers have a stress-free experience with us, both in-store and online. When things may not go to plan, our Customer and Colleague Engagement Centres are there to help. You’ll help find the heart of a customer’s issue and help resolve it.
Enhance everyone’s experience
Tesco Colleague and Customer Engagement Centres offer a range of opportunities, from Customer Service Advisor and Operations Manager to Trainer and Analyst. Whatever role you have, you’ll help make our systems and solutions better, so we can continue to give our customers the best possible service.
A customer-first approach
Whether you’re recording feedback or resolving a complaint, it’s all about finding ways to make things better for customers
A customer-first approach
Whether you’re recording feedback or resolving a complaint, it’s all about finding ways to make things better for customers
Passion for helping others
As well as helping customers, you’ll be a team player, supporting your colleagues
Top-tier problem solving skills
No matter the situation, you’ll remain calm and collected. You’ll also be creative and considered in your approach to finding solutions.
A love for continuous learning
You don’t need any qualifications or experience, but you’ll be eager to learn, develop and share your knowledge
Why join the team?
A place to get on
Find out how we’ll help you grow
A place to get on
Find out how we’ll help you grow
Bags of benefits
Discover the benefits of working at Tesco
Wellbeing first
Learn how we put wellbeing first
Everyone's welcome
Explore how we make sure everyone’s welcome at Tesco
Hear from Elaine
I have cerebral palsy and autism, so need some adjustments at work. Tesco has been incredibly supportive. I’ve been given a chair that helps my posture. I’m able to have the same non-working days every week, which allows me to maintain my routine. And reasonable adjustments have been made in interviews to help me be at my best.
Elaine, Team Leader
Where we work
Dundee
Our Dundee campus sits in the Dryburgh Industrial Estate. We offer hybrid working, with 3 days on-site and the rest from home. Enjoy free parking, a garden, rest zones, an onsite restaurant, and a subsidised gym. Plus it’s only 15 minutes from the city centre, with great transport links.






More about Tesco Business Solutions
Our Customer and Colleague Engagement Centre teams are part of Tesco Business Solutions. Find out how they support everything that goes on at Tesco Group.