FAQs
Check out our frequently asked questions (and their answers)
Whether you’re considering joining, you’re going through the application process, or you’ve just accepted a role with us, we’re always happy to help with any questions you have. If you’re already in touch, or you’re working with a member of our Talent Acquisition team, you can contact us directly that way. But before you do, it’s worth taking a look below at our frequently asked questions. If you still can’t find the answer you’re looking for, you can get in touch with us using the details below.
UK: resourcing.team@uk.tesco.com
Booker: recruitment@bookergroup.com
One Stop: recruitment@onestop.co.uk
Registrations, accounts and logging in
We want to make sure our website is accessible for everyone, so you can find our accessibility tool My Buddy at the top left or bottom right of this page. It’s a tool that enables you to change the formatting of our website to suit you. If you want any more information about how to use it, head over to our accessibility page.
This may be because your details are not correct. All login details are case sensitive, and your username will be the email address you registered with initially, even if you’ve changed this on your profile since then. If you continue to have problems logging in, we’d suggest changing your password by clicking ‘forgotten password’ and following the instructions sent to your email.
We’ve recently updated our system so your job applications might still be on our old system, please look at any previous emails we have sent you or try looking here for the UK, or here for Czech Republic, Slovakia or Hungary using your existing log in details. Please do sign up to our new system by clicking on 'my profile' at the top of this page, and set up job alerts for your next career move.
If you’ve forgotten your password, you can ask to reset it by clicking ‘forgotten password’ and following the instructions. This will involve providing the email address that you registered with, and then following the instructions sent to you via email. If you don’t receive an email, please make sure to check your junk folder before contacting us. But if you continue to have problems, just get in touch with a member of our Talent Acquisition team at pl_tech_recruitment@tesco.com. Be sure to send us as much information as you can, including screenshots, as this will help us get to the bottom of things sooner.
Once you’re logged in, if you want to change your password or any other details, go to your profile where there’ll be a 'reset password', enabling you to make changes.
If you’re not sure whether you have an account, you can try resetting your password using your email address on the login page. If you’ve got an account, you’ll receive an email letting you know how to change your password, so you can gain access again.
If, for whatever reason, you do have more than one account, please make sure you always use the same account to apply. You’ll only be able to access your application from the account you applied from.
Finding a job
To view all our current jobs across Tesco Group, visit our search and apply page. If you’re just starting out in your career and you’re looking for information on our graduate, apprenticeship and internship programmes, please visit our early careers page.
Job alerts are emails sent to you when a role that matches what you’re looking for becomes available. To sign up for them, you’ll need to create an account and set up your alerts by telling us what position you’re looking for. Then, when a job that suits your criteria becomes available in your area, we’ll send you an email to let you know.
Applying for a job
To apply for a job with us, you’ll need to find a role that you’re interested in by searching for opportunities on our search and apply page. Once you’ve found one, you can click ‘apply’ to begin your application journey.
We’ll make it clear on job descriptions if the role is part-time, so if you’re looking for specific hours, be sure to check this on any jobs that you’re interested in.
We’re committed to providing equitable opportunities throughout our recruitment processes. So if you have a disability, long-term health condition, or neurodivergent condition, there’s plenty of support available. Some examples of reasonable adjustments we can make include changes to equipment, premises and furniture, and allowing the candidate extra time for tasks.
Let us know about any reasonable adjustments you might need during the recruitment process on your application form, or at any point throughout by emailing us at Resourcing.Team@tesco.com.
It’s really simple to fill in our online job applications – we’ll just ask you some questions so we can get to know you, and then ask you to upload your CV. Any mandatory questions will be marked with an asterisk (*) to let you know we need an answer before you submit your form.
We can’t accept applications via email, and we wouldn’t recommend sending any sensitive documents over email since this isn’t a secure way to share this information. If you follow our application process, this will ensure all the information you share with us is safe and secure, and that it goes to the correct hiring manager too.
Yes, of course you can apply for more than one role, please apply for all the roles that you’re interested in. However, we would recommend thinking carefully about which roles are most suited to your skills and experience, and what goals you have for your career, then applying for the jobs that match.
If you’re having trouble uploading a document, check to see if it’s:
- Corrupted – our system will reject it if it is
- Saved on a shared server or drive – our system might not be able to locate it if so
- Accessible without restrictions
- Not digitally signed or password protected
- In the correct format
- Within the file size limit.
If you’re still experiencing difficulties, please get in touch with a member of our Talent Acquisition team at Resourcing.Team@tesco.com.
Any mandatory questions are marked with an asterisk (*) next to them. If you can’t submit your application, you might have skipped one of these sections by mistake.
Some of the longer application forms may have some hidden fields. Check to see if a scroll bar has appeared at the bottom of the page and scroll all the way to the right. This will reveal any hidden fields you may have missed.
When you apply for a role with us, you’ll need to prove that you’re able to work in the UK. So once you’ve applied, keep an eye on your email (don’t forget to check your junk folder too!) as we’ll send you a link to complete a Right to Work check.
The best way to complete a Right to Work (RTW) check is via your mobile. Always remember to use your original documents (never copies) when scanning or uploading to the First Advantage RTW application. To find out what you need and how to get it, please visit the government website.
For any support before starting your application you can get in touch with someone in our Talent Acquisition team at Resourcing.Team@Tesco.com
For support once you’ve completed your application, you can contact our third-party supplier using the chat function in the application, by calling the telephone number 0114 392 1012 or by emailing tescoapplicantsupport@fadv.com
When you see an availability window on a job description or advertisement, it means that the successful applicant will need to be available to work within those hours. It doesn’t mean you’ll need to work the full window. It just means your shifts will all take place during those hours.
If it’s not possible for you to work within the full availability window on a role you’re interested in, please still apply and we can discuss this with you at your interview in more detail. We’re always willing to make temporary changes to the shift availability window if you’ve got upcoming commitments and need some flexibility.
You need to be of school leaving age to work with us. To find out what this means, please check the government website of the country you live in.
Depending on the role you’re applying for, you might need some specific qualifications to work at Tesco. You can find these listed in the job description for the role.
If you’ve received an email letting you know you’re unsuccessful before finishing your application, this means that, unfortunately, you’ve not reached the minimum criteria required for the role. These are automatically checked, which is why you’ve received the email before you’ve completed your application.
If you’re still interested in joining us, we’d suggest having another look at your answers and thinking carefully about what you might change if you were to put yourself into our customers’ shoes. You won’t be able to apply for the same role again if you’ve been unsuccessful, but you will be able to apply for other roles, or ones that come up in the future.
Checking the status of my application
Once you’ve submitted it, you can track the status of your application by logging back into your account. You’ll also receive updates via email.
If your profile shows that your application is ‘in review’, this means that it’s been submitted, but is either still being reviewed, or we’re waiting for some outstanding information. If you need to provide proof of right to work as part of your application, make sure to check your email (including your junk folder), to ensure you haven’t missed anything. If you’ve done your right to work check already, or you don’t need to do one, then this means your application is still being reviewed by our team.
If you’ve not received an email confirming we’ve received your application, but you think you’ve submitted it, you can check by logging into your account. Once on your profile, you’ll be able to see if your application has been submitted. If not you’ll then have the option to submit it. It’s also always worth checking your junk folder to see if the email’s in there.
We’ll always get in touch with you about our decision as quickly as we can but depending on the role, and how many applications we’ve received, replying to job applications can sometimes take a little while.
For a role in our stores and distribution centres, it can take us up to five weeks to review your application.
For a role in one of our offices, someone from our Talent Acquisition team should be in touch with you within two weeks of the closing date for the role.
If you’ve not heard from anyone after this amount of time has passed, you can contact us at Resourcing.Team@tesco.com.
Interviews
If you need to contact a store and you’re in the UK, please head to our store locator for contact details.
If you’re in Ireland, please head to our store locator for contact details.
If you’re in Slovakia, the Czech Republic or Hungary, you can email us at:
Czech Republic: prace@tesco.com
Slovakia: nabor@tesco.com
Hungary: jelentkezes@tesco.com
If you’re interviewing for an in-store position in the UK or Ireland and you can’t make it, you can find contact details on our store locator.
If you’re in Slovakia, the Czech Republic or Hungary, you can email us at:
Czech Republic: prace@tesco.com
Slovakia: nabor@tesco.com
Hungary: jelentkezes@tesco.com
If you’ve applied for an office role, please contact the Talent Acquisition team or hiring manager who arranged your interview to let them know.
Withdrawing my application
If you’ve changed your mind about applying, you can withdraw by logging into your account. Go to your profile, then to ‘job applications’. There, you’ll find an option to withdraw your application.
If you want to delete your account, you can do this by accessing your profile, then clicking ‘delete profile’. You’ll be asked if you’re sure you want to do this, and if you are, you’ll need to click ‘delete’ again. You’ll then be redirected to a page that confirms this has been done.
Our culture and benefits
We offer lots of different benefits that look after your mind, body and life. Head to our benefits page for a full list.
Why work at Tesco? There are lots of reasons. From our friendly, welcoming culture, to the benefits that make every day a little better for our colleagues. Head to our why work here page to get to know us more, and find out why we think you should consider joining.
Whether you’re full-time, part-time, or joining us on a temporary basis, all colleagues get paid straight into their bank account. Depending on which country you work in, you’ll be paid every four weeks or monthly.
Yes, we offer flexible working. We want our colleagues to be able to flourish both in and out of work. And having a good work-life balance is a big part of that. Depending on your role and where you work, you can request flexible working from the day you join. This could include fixed/staggered shift patterns, job sharing, changes to working hours, working from home, and more. You’ll find all the information about this in the job description of the role you apply for.
Early career opportunities
Yes, we do offer apprenticeships! These are available in the UK, Czech Republic, Hungary and Slovakia. You can find information about the programmes we offer on our apprenticeships page.
You can join us in lots of different roles as a Graduate, but if you’re looking for a graduate programme, you can find more on our graduates page. Our graduate schemes are available in the UK, ROI, Czech Republic, Hungary and Slovakia.
Yes, we do offer internships! These are available in the UK, Czech Republic, Hungary and Slovakia. You can find information about the programmes we offer on our internships page.