Tesco COVID-19 updates from 19 July

Changes to shopping online

See the latest updates about shopping in-store.

Shopping online

If you’re shopping online, our colleagues are happy to keep a safe distance when they deliver your shopping and they will always do so if you’re self-isolating. If that’s the case, please tell your driver or let us know in the delivery notes. All our drivers will continue to sanitise their hands and equipment regularly too.

We continue to offer priority slots for vulnerable customers. And if you’re vulnerable, disabled or elderly, you can also ask our drivers to carry your shopping into your home for you, as long as you aren’t self-isolating.

Getting your deliveries safely.

For those who are self-isolating

Our deliveries are continuing, and we’ll deliver to customers in self-isolation. You can let us know that you’re in self-isolation when you order (using the delivery notes box) or let the driver know at the door so that they can deliver safely.

We’ve now removed all tray liners and non-essential plastic bags from our online orders. So you may find it useful to have your own carrier bags or boxes ready at the door to make it easier to move your shopping from our trays into your home. For health and safety reasons, we’ll continue to use red plastic bags for meat and some household cleaning products.​

Our drivers have also been told how to check a customer’s age during these circumstances. For example, they may ask you to verify your age by showing them proof of identification, where possible, either from a distance or through a window/glass.

Drivers may have to remove any age-restricted products from your order and return them to store for a refund if they can’t verify your age or where local restrictions prevent the delivery of alcohol.

Supporting our customers.

Find out more

Changes to in-store shopping, and how we're supporting our customers

Shopping safely in-store

Please keep wearing a face covering in our stores if you can​
Although the legal requirement to wear a face covering in England ends on 19 July, the government expects and recommends that people continue to wear a face covering in crowded and enclosed spaces.

So we’re encouraging our colleagues and you, our customers, to continue wearing face coverings if you can.

For our customers and colleagues in Scotland, Wales and Northern Ireland, face coverings remain mandatory unless exempt, as set out in government guidance.

We’re keeping enhanced hygiene, cleaning and safety measures in place​
As before, you’ll find sanitiser and wipes at the store entrance. The screens at the checkout are staying as well. We’re keeping the traffic light system in place too, to help monitor the flow of customers and prevent overcrowding.

​Quieter hour​
We’re continuing to set time aside for customers who need or want a quieter shopping experience, to make sure that everyone can shop safely. Please check our store locator for your local store’s hours.

Let's be on the safe side.

Supporting communities

As we have throughout the pandemic, we’re providing support for local communities tackling COVID-19, and helping children and families across the UK. A big thank you to everyone who donated to our Summer Food Collection in our larger stores this weekend; the collection points in our Express stores remain open until 28 August. To help as many people as possible, we’ll be topping up all your donations by an extra 20%.​

From 19 July, we’re also launching a new campaign called Buy One to Help a Child, which aims to donate up to three million meals to help children living in food insecurity. Every time you buy a piece of fresh fruit or veg in one of our stores or online between 19 July and 8 August, we’ll donate to FareShare to provide meals for children who need them most*. ​

* Tesco will donate food of equivalent value to the donation raised through the following charitable promotion to FareShare (charity no 1100051): based upon 2p donation for every individual and multipack of fresh fruit or veg (excluding pre-prepared fruit and veg) sold before 09/08/2021. Average meal weight 420g.

Helping everyone get access to food.

Health Charity Partners

Our unique partnership with Cancer Research UK, British Heart Foundation, and Diabetes UK gives us the opportunity to make a real difference to the health of the nation, which has never been more important. During this extraordinary time, many of our colleagues and customers with high-risk health conditions need access to expert information and support. If you, your friends or family need help and advice about the impact of coronavirus when living with cancer, diabetes or a heart condition, you can find out more in the links below.

Support and advice.

We've been a long-term partner of the British Red Cross, providing ongoing practical support when local communities need it the most.

Most recently, we’ve helped fund a free and confidential coronavirus support line, set up by the British Red Cross. Call 0808 196 3651 to chat to a friendly British Red Cross volunteer. The lines are open daily from 10am to 6pm.

They can give you practical advice, emotional support and put you in touch with help in your local area. Find out more at redcross.org.uk

Ready to listen.

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Last updated: 17/07/21