Y Frame Discounts

About us

Y Frame Discounts Ltd have been trading online since 2008. Since that time they have supplied cycles and cycling accessories to more than one million customers all over Europe from our base in Kirkby in Ashfield, Nottinghamshire. With an available range of over 30,000 products we have built up an enviable record for providing massive customer choice along with the best possible prices and excellent and friendly customer service. We offer a huge selection of bikes from kids' first bikes up to high-end carbon fibre specials from some of the most respected brands around including Raleigh, Viking, Barracuda and Dawes. In addition we have a warehouse stocked with tens of thousands of cycling accessories including clothes, maintenance equipment, protective gear, lights, tyres and all components. With brands such as Acor, BBB, Raleigh, Black Widow, AquaSealz, Lusso, Clarks, Beto, Adie, Suntour, Shimano, SRAM, Funkier and Schwalbe as well as scores of others we are able to equip all cyclists from the fair-weather leisure rider to the long-distance commuter or professional road rider with everything they need. We take great pride in our being able to provide a prompt dispatch of all orders along with our ability to offer excellent free advice from our technically trained staff. Customers are always welcome to call us at any time, whether before or after order, to seek free and friendly help.

Delivery Information

Delivery rates and timescales

Click & Collect Sorry, not currently available Sorry, not currently available
Express delivery Sorry not currently available
Standard delivery(Small Items) FREE or £1.95 Order by 3pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) Large Items and Bikes £7.95 Order by 3pm (Monday-Friday) for delivery within 7 days

Most items are sent via Royal Mail. Larger items and those requiring more delicate handling will be sent via Yodel or City Link.

Items are shipped from Monday to Friday.

Delivery locations and exceptions

We deliver to all UK and Channel Island postcodes. Standard delivery is from 2-5 days. Deliveries to remote areas and non-mainland postcodes may occasionally take longer.

Requirements to sign for delivery

Some deliveries will require a signature. Where a courier or postman cannot obtain a signature they will leave a card with contact and consignment details. Goods will be held at the local depot or sorting office for up to seven days before being returned to us.

Missed delivery

If a delivery is missed please contact the courier at your earliest convenience. Should there be any problem please contact our customer service team who will be happy to help you further.

Returns & cancellation policy

Change your mind?

That’s no problem. All Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

You are required to return the item to us at your expense for change of mind returns.

Standard items can be returned by Royal Mail. Large Items or Bikes via courier between £15 - £30

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please contact our customer service team prior to returning an item. You will be provided clear instructions which will help ensure smooth processing of the return. We recommend that if items are returned to us via Royal Mail that, at the very least, their free 'Proof of Postage' should be requested at the time of posting.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Please email us at customer.services@yframediscounts.com or call us on 01623 232105 (lines open Monday-Friday 8:00am – 4:00pm).

Contact us

Talk to Y Frames directly for assistance with your order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:customer.services@yframediscounts.com

We will acknowledge your email within 24 hours of receipt, excluding weekends and Bank Holidays.

Phone 01623 232126

Our customer services are open from 8am – 4pm, Monday to Friday, excluding bank holidays.

Postal address:
Y Frame Discounts Ltd
Unit 17A, Unity Road
Lowmoor Road Industrial Estate
Kirkby in Ashfield. NG17 7LE

Our UK company number is 06271310. Our VAT registration number is 926080922.

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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