Websters Pen Shop

Websters Pen Shop is no longer trading at Tesco direct

About us

Webster’s Pen Shop was first founded in 1972 by Len and Jacqui Webster. From its humble beginnings as a greetings card retailer, the business has grown into a successful chain of 6 retail stores across the South East including its flagship store in Bluewater which is known throughout the industry as the finest of its kind in Europe. Still privately owned and operated by the Websters family, the company has become the UK’s premier independent retailer of writing instruments, boasting ranges from around the world including Cross, Parker, Stabilo, Visconti and many more. Every pen we sell is as individual as you are, creating expressions of choice and simple elegance from fingertip to paper. You are sure to find a pen that is exactly right for your needs and your personality from the unique range at Webster’s Pen Shop.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE Order by 3pm (Monday-Friday) and collect in store next day
Express delivery £7.00 Order by 3pm (Monday-Friday) for delivery next day
Standard delivery(Small Items) FREE Order by 3pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) FREE Order by 3pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

All UK addressed orders are generally shipped via Royal Mail. Other carriers may be used subject to items ordered, destination and any industrial action or weather conditions. Please allow 3-5 working days for delivery.

We ship items 9am - 5pm, Monday to Friday, excluding Bank Holidays

Requirements to sign for delivery

A signature will be required for certain items.

Missed delivery

If we are not able to deliver your items a card will be left explaining what you will need to do next. Please contact us if further assistance is required.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you have changed your mind, you will need to pay the return postage charges. If the goods were damaged or faulty we will refund your postage costs provided a receipt is shown.

Most of our items can be returned using the Royal Mail. We estimate a cost of £7 to return valuable items, which is what we charge for special delivery.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

When returning goods for an exchange/refund, please include a note detailing your name, contact details and order number, along with the reason for the return. Failure to do so can result in a delay in processing your parcel.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: tesco@websterspenshop.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

  • Phone 0800 0328 918
  • Mobile +44(0) 1322 661 540

Our customer services are open from 9am - 5pm, Monday to Friday, excluding bank holidays

Postal address: Websters Pen Shop
Unit 6. The Grove Industrial Estate
Park Road, Swanley, Kent

Registration Number: 4656558, VAT Number: 810 1573 71

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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