Wayfair - Brand: Heartlands Furniture

We’re sorry but this Tesco Partner is not currently selling on Tesco direct, although they are available to support you with any post-order queries you may have.

About us

Are you looking for a new dining table? And maybe matching dining chairs to go with it? Or are you planning a complete make-over of your bedroom?

Our main goal is to offer our customers a zillion options in furniture, lighting, cookware and everything in between.

Headquartered in Boston, Massachusetts, with offices in London and Berlin, Wayfair is the second largest retailer for home furnishings in the United States offering more than 5000 brands of home furnishings to suit your needs regarding style, price, function or finish. From antiquity to modernism, from savvy bargain hunter to high-end customer with discerning taste. We carry it all!

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Sorry, not currently available Sorry, not currently available
Express delivery Sorry, not currently available N/A
Standard delivery (Small Items) Free Order by 3pm (Monday-Friday) for delivery within 2-5 days
Standard delivery (Large Items) Free Order by 3pm (Monday-Friday) for delivery within 2-5 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

Small items are delivered by parcel couriers, such as UPS and UKMail. Upon dispatch, we will notify you via email indicating the estimated day of delivery and tracking number.

Large Parcels - 1 Man delivery (same as Tesco 2 Man). Some items are large based on weight and or dimensions and need to be delivered by a specialist carrier, such as XDP and Panther. Upon dispatch, we will notify you via email indicating the estimated day of delivery and tracking number.

Large Parcels - 2 Man Delivery. The largest and bulkiest items need to be delivered by a two person specialist carrier, such as XDP and Panther. Upon dispatch, we will notify you via email indicating the estimated day of delivery and tracking number.

IMPORTANT: All of our couriers deliver from Monday to Friday ONLY. We do not offer a Saturday delivery service.

Delivery locations and exceptions

Your parcel will usually be delivered within 1-3 business days for addresses on the UK Mainland. For deliveries to extended shipping areas such as the Highlands, Northern Ireland or the Channel Islands, the delivery may take additional 5-7 business days.

Requirements to sign for delivery

Most of our items will not require a signature, however we will let you know about those items that do, so that you can arrange to be available for delivery.

Missed delivery

If you are not available at the first delivery attempt, our couriers will leave a notifcation card with their contact details in order for you to rescheudle the delivery for a more convenient date.

Returns Policy

Changed your mind?

That's no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found hereReturns Policy page.

Charges for returns

Please note that you are responsible for the cost of returning the items to us unless we delivered the item to you in error. We stand by our products - if your order arrives damaged or defective or you'd like to order replacement parts, we can help right away.

For competitives return shipping charges and further information on our returns process, please contact us.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you're returning an item because you've changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it's working, or used more than reasonably expected.

Non - returnable Items. We cannot accept returns on some items such as custom, special order, or clearance. Any items that are non-returnable will be clearly marked before you place your order.

Please keep in mind that once an order has dispatched, it cannot be cancelled and would require a return as per our standard returns policy. Further, refused deliveries will also fall under our returns policy and the return shipping fee will be deducted from the total amount of your order.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn't, please contact us. Within the first 30 days we will issue a refund or replacement item to you. Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: tesco@wayfair.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 0800 169 0423

Our customer services are open from 8am - 7pm, Monday to Friday, excluding Bank Holidays. 8:30 - 5 pm, Sat - Sun. Charges may apply for calls from mobile phone numbers.

Postal address:
Wayfair Stores Ltd.
Head Office: Walter House, 418 Strand

Company number: 457604, VAT number: GB 922944513

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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