Watson's On The Web

About us

Based in the North East of England; trading for over 30 years as designers and importers of high quality and innovative Home and Leisure products for High Street retail. Primary product categories: Furniture, Storage, bathroom & kitchen accessories, home wares, garden and gifts.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE on all Tesco direct orders Order by 3pm (Monday-Friday) and collect in store next day
Express delivery £7.95 Order by 3pm (Monday-Friday) for delivery next day
Standard delivery (Small Items) £5.95 Order by 3pm (Monday-Friday) for delivery within 2-5 days
Standard delivery (Large Items) N/A N/A

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

Trackable via www.ukmail.com

Products are despatched Monday to Friday excluding bank holidays.

Delivery locations and exceptions

We ship to all areas of the UK.

Requirements to sign for delivery

All deliveries will require a signature. If it is necessary to leave the delivery in a in a safe place or with a neighbour, please state this on the order.

Missed delivery

The courier will make two attempts to deliver your order, after this a card will be left advising details of the local parcel depot. If you need tracking information, please contact our Customer Services.

Returns & Cancellation Policy

Changed your mind?

That's no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found here Returns Policy page.

In the unlikely event of the product being transit damaged or if any parts are missing, please contact our Customer Services as we may be able to correct the problem by supplying a replacement component.

Charges for returns

Buyers remorse (change of mind) and non-faulty items can only be accepted for return at your cost. Non-faulty returns can be collected via Watsons on the web for £15.00; or alternatively directly by yourself at your cost using your preferred courier. Please note: If the product is damaged on return, a refund may not be possible.

To arrange collection using our couriers, please contact our Customer Service department.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please contact Customer services via telephone or email as shown in the "contact us" section. Exclusions: Any Flat-packed product that has been partially or fully assembled, regretably cannot be returned.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn't, please contact us. Within the first 30 days we will issue a refund or replacement item to you. Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

If a product arrives damaged or missing parts, please contact our Customer Service department, as we may be able to send a replacement component - in most cases for delivery the following day.

Contact us

Talk to our Tesco Partner directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: watsonsontheweb@btconnect.com

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

  • Phone 01429 852859
  • Mobile 01429 862616

Our customer services are open from 8:30am - 5pm, Monday to Thursday and 8:30am to 4pm on Fridays, excluding Bank Holidays

Postal address:
Stadium Consumer Products Ltd, Stadium North
8-11 Tofts Farm Industrial Estate, Brenda Road
Hartlepool, Cleveland
TS25 2DH

Company number: 4315373, VAT number: GB789134782

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We're available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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