About us

With over 25 years of experience in the furniture trade, Warely has quickly become a leading retailer of UK manufactured sofas. Providing a great quality product delivered direct to your room of choice.

At Warely we believe in offering sofas without the high street prices and quick lead times, we work very closely with the manufacturers and designing team to ensure the quality and comfort of the sofas is as expected.

Our team is made up of people with extensive experience in the furniture manufacturing, retailing and logistics sector, together bringing you both modern and traditional styles as well as the latest trends in the market at present.Offering a range of sofas, including fabric sofas, leathers, recliners and sofa beds that are dedicated to true British craftsmanship, we pride ourselves on having only the finest manufacturing traditions, credible materials and a steadfast in commitment to quality.

We provide products and services that surpass the requirements and expectation of our customers along with recognising that our customers wish to make an informed purchasing decision, so don’t hesitate to contact us or alternative email in with your enquiry, we hope you enjoy your Warely experience.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Sorry, not currently available Order by 1pm (Monday-Friday) and collect in store next day
Express delivery Sorry, not currently available Order by 1pm (Monday-Friday) for delivery next day
Standard delivery(Small Items) FREE or £5.95 Order by 1pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) FREE or £38.95 Order by 1pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Friday using the following couriers: Dx Freight, Gap Haulage

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

All of our items will require a signature; please ensure you are available to sign for your order when it is delivered.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return if there are no manufacturing faults. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return. The charges below would also apply if the item did not fit into the required space of the customer’s choice or through access points into the property. This is the customer’s responsibility to measure up and make sure the access points into the property is clear when delivery is due to be made.

Some of our items can be returned by standard post. For those that can't we estimate the cost of return for smaller items to be £9.99 and for larger items to be £49.99 per piece.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please contact us prior to returning your item so that we can issue you with a returns number. This helps us to identify your return and ensure we can process your refund quickly.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Please contact our dedicated returns helpline on 0191 4954602.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:sales@warely.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone0191 495 4602

Mobile0191 495 4602

Our customer services are open from 9.30am - 5.30pm, Monday to Friday, excluding Bank Holidays

Postal address:
Bentincks Ltd
Bentincks House
Nest Road, Felling
NE10 0ES

Company number: 6866919, VAT number: GB970241632

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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