Virginia Hayward Ltd

About us

Over 30 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep- rooted in all that we do: "To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customers service."

We understand the need for a reliable, quality service in the modern gifting market and feel we offer a complete solution. Our customer service is a vital link in our chain and we place a huge emphasis on getting this right for every customer, whether they are ordering 1 hamper or 10,000. We aim to ensure every hamper leaves us in pristine condition, is carefully delivered and thoroughly enjoyed by the lucky recipient.

We only include luxury food and wines which people will genuinely use and enjoy. Each product is hand selected and tested for quality.

Virginia Hayward Ltd employs over 70 full time staff, with that figure tripling in the weeks before Christmas. We currently operate from over 200,000 square feet of purpose built modern warehousing and office space in Shaftesbury, Dorset. We primarily traded from the same premises in Stour Row but our expansion and the challenges of being split between two sites prompted the move of all operations to Little Down Business Park in Shaftesbury, which was completed in the summer of 2015.

As a business we understand the environmental impacts of our actions and we are constantly working to reduce our waste, increase the amount we recycle and minimise the ongoing impacts of our hampers and gifts. From using 100% recycled cardboard and bio degradable packaging, to carefully reviewing our logistics, we place real importance on ensuring we operate in the most environmentally minded way possible.

We are lucky to be surrounded by stunning countryside and we work wherever possible with local food and drink producers to ensure we support other thriving local businesses.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE on all Tesco direct orders Order by 1pm (Monday-Friday) and collect in store next day
Express delivery £7.95 Order by 1pm (Monday-Friday) for delivery next day
Standard delivery(Small Items) £5.95 Order by 1pm (Monday-Friday) for delivery within 2-5 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Friday using the following couriers: Parcelforce, Yodel and Fedex.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

All of our items will require a signature; please ensure you are available to sign for your order when it is delivered.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

Unfortunately, none of our items can be returned by standard post and we estimate the cost of return for smaller items to be £5.95 and for larger items to be £5.95.

We offer a courier service to assist you with returning unwanted items, which costs £5.95 for small items and £5.95 for large items, and will be deducted from your refund. If you would like our help to arrange a courier collection, please let us know.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please contact us prior to returning your item so that we can issue you with a returns number. This helps us to identify your return and ensure we can process your refund quickly.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:sales@virginiahayward.com

We will acknowledge your email within 24 hours of receipt, excluding our non-working days and Bank Holidays.

Phone01747 851515

Mobile01747 851515

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays.

Postal address:
Boundary House
Little Down Business Park
Shaftesbury
Dorset SP7 9BT

Company number: 1842012, VAT number: GB 399 0315 28.

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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