Tower London

About us

Crowned Independent Footwear Retailer at the Drapers Footwear & Accessories Awards 2014 and Best Independent Footwear Retailer at the Pure London Best of British Independent Retailers Awards 2015, TOWER London, which was founded in 1980 by managing director Harry Demopoulos, began life in 1980 as Silver Shoes before becoming Tower Boots then finally TOWER London.

A trailblazer on London’s independent footwear retailer scene, TOWER London is THE go-to destination for footwear and accessories for men, women and children from the likes of Converse, Vans, Timberland, Dr. Martens, Kickers, Lacoste and Hunter.

Adding to its portfolio of two stores, TOWER London opened the doors to its third shop at the beginning of April 2014. Signalling the beginning of a new phase for TOWER, the latest store features a bespoke interior and unique detailing including tailor-made LED screens and a community wall. A flagship store in Shoreditch will follow in the next 12 months.

TOWER London is committed to bringing you the best possible experience in store, online and via our social media. From dedicated store assistants and a multi-lingual customer service team to original content and handpicked products from your favourite brands, Team TOWER constantly goes the extra mile to ensure we give you the best possible shopping experience, wherever you are.

With headquarters in the Perseverance Works – Shoreditch’s creative hub – and our distribution centre in Bounds Green, TOWER London really is London and London proud.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Sorry, not currently available Sorry, not currently available
Express delivery £7.95 Order by 1pm (Monday-Friday) for delivery next day
Standard delivery(Small Items) £3.00 Order by 1pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) £4.99 Order by 1pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Friday using the following couriers: Royal Mail and DPD.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

Some of our items require a signature; we will let you know about those that do so that you can arrange to be available for delivery.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

All of our items can be returned by standard post.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please contact us prior to returning your item so that we can issue you with a returns number. This helps us to identify your return and ensure we can process your refund quickly.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:customer-services@tower-london.com

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone02083 683022

Mobile02083 683022

Our customer services are open from 9am - 6pm, Monday to Friday, excluding Bank Holidays

Postal address:
Unit 2, Gateway Mews
Ringway
London
N11 2UT

Company number: 3658157, VAT number: 752209250

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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