The Watch Hut

The Watch Hut is no longer trading on Tesco direct

About us

The Watch Hut launched in November 2005 with the aim of selling branded watches at amazing prices. Our policy of holding all items for sale in stock, means we can offer the highest standard of customer service in comparison with our competitors. We are the authorised UK stockists for leading brands such Casio, Accurist, Tissot and many more.

Our Mission Statement
- To bring high street levels of service to the internet
- To not only offer the best prices, but also the highest level of customer service
- To always deliver your purchase within expected timescales

The Roots of Our Company

We are the experts in online watches retailing, with an unparalleled reputation in the designer sector of the market. Since its foundation in November 2005, our website has grown to become the largest in Britain within this sector. It has been trading through parent company DM London since January 2012.

Our specialist team of buyers select from the world's leading brands to sell through our standalone London boutiques, online and in the designer concessions we have within a number of department stores.

We are the UK and Europe's leading authority on designer watches and our huge, yet carefully selected range helps drive the UK's most fashionable timepiece trends year after year

Every website purchase is supported by expert advice from our experienced staff, together with a comprehensive range of after sales services. Every item comes in original brand packaging and carries a full manufacturer's guarantee. Standard delivery is free of charge within the UK

Delivery Information

Delivery rates and timescales

Click & Collect Order by 3pm* (Sunday-Friday) and collect in store next day
Standard delivery FREE Standard delivery usually 2-5 days
Express delivery Order by 3pm* (Sunday-Friday) for next day delivery

We use Royal Mail for all deliveries.

Orders received by 4pm Monday - Friday will be shipped the same day.

Requirements to sign for delivery

A signature is required for all deliveries.

Missed delivery

If you are unable to sign for it, your item/s will be sent to your local Royal Mail depot.

Returns Policy

Is your purchase not quite right?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on ourReturns Policy page.

We allow returns in an unused condition for up to 28 from date of purchase.

Charges for returns

Unless your item is damaged, you will need to pay postage costs when returning the item to us.

Costs will depend on the postage service you choose, however, we recommend a tracked service.

Returns guidelines

If you change your mind about an item, please return it with all original components and packaging. If you are unable to return the item in its original packaging, please ensure the item is securely packaged to avoid any damage.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

E-mail quoting your Tesco order number, or call 01384 721 555 to speak to a member of our sales team, who will be able to help.

Contact us

Talk to The Watch Hut directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 01384 721 555

Our customer services are open from 08:30am - 6pm, Monday to Saturday, excluding bank holidays

You may amend the time and days above, providing they exceed the minimum already shown

Postal address:
TWH, Unit 20-24 Waterfront East
Level Street
Brierley Hill
West Midlands

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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