The Sports HQ

About us

Founded in 2001, we started life as a purely online sports retailer. Our unbeatable value and great customer service proved very popular, and we quickly expanded into more and more lines; anywhere we think we can deliver a better product at better value than anyone else around.

Our range now includes sports and fitness, home and garden, lifestyle, fashion, and much more (and is growing every day).

We ship hundreds of thousands of items every month all over the world. Our service has scaled with our growth; we currently employ around 50 people, all based in the Midlands, to man our customer service and aftersales warranty centre.

When you buy from us, you know that you are getting incredible value on an exclusive range of products, backed up with world class service.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE on all Tesco direct orders Order by 1pm (Monday-Friday) and collect in store next day
Express delivery £4.00 Order by 1pm (Monday-Friday) for delivery next day
Standard delivery (small Items) FREE Order by 1pm (Monday-Friday) for delivery within 2-5 days
Standard delivery (Large Items) FREE Order by 1pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

Please note that Next day delivery is not available for following locations:

AB(37, 38, 55, 56), HS(1-8)

IV(1-28, 30-32, 36, 40-49, 51-56, 63)

KW(1-3, 5-14,)

PH(1-26, 30-35)

DG(3,4,6-9)

KA(1-30)

DD(1-11)

FK(11-19, 21)

KY(8-10, 13-16)

We will ship your parcel with any one of Royal Mail, DPD, Hermes, Parcelforce, DHL, Tuffnells or Yodel.

We dispatch orders Monday to Friday. Delivery days are Monday to Saturday. Please note, larger items that require a 2-man delivery team are not eligible for express delivery.

Delivery locations and exceptions

You will receive email notification when your order has dispatched. You will also be informed of the carrier your parcel has shipped with and tracking information.

Missed delivery

If you are not in when delivery is attempted, a calling card will be left; please follow the instructions on it to rearrange delivery. If your delivery has not arrived within the stated timeframe, please email shipping@shop247.co.uk with your order number and we will resolve the problem.

Returns Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

If you change your mind, you'll need to pay the cost of sending the items back to us

You can either arrange this yourself, or we can arrange a collection for a small fee. A collection from your home or place or work starts at £10, and goes up £50, depending on the weight and dimensions of the item. If the item you have ordered is under 10kg, and you are able to drop the item at a nearby CollectPlus outlet (typically, most newsagents and convenience stores, a list can be found at collectplus.co.uk), then the return this way costs £3.50.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please make sure you contact us before returning an item, so we can ensure we are ready for your return and handle it swiftly.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:help@shop247.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

  • Phone01527 941150

Our customer services are open from 9am - 5:30pm, Monday to Friday, excluding Bank Holidays.

Postal address:
Units 3-4 Lower Park Farm
Storrage Lane/span>
Alvechurch
Worcs B48 7ER

Company number: 6151896, VAT number: GB 916598189

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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