Terrys Fabrics

About us

Terry's Fabrics was first established in 1970 as a market stall in Stoke-on-Trent. We have since expanded to two retail stores in Stoke-on-Trent and Stockport, as well as a large online store selling across multiple channels, making us a leading retailer in home furnishings. Our aim is to transform your home for less.

We specialise in a huge range of products for your home, including curtains, curtain track and poles, bedding, blinds, table linen and pillows. This means that we can cater for almost any style or taste and we strive to offer these items at great value prices.

Delivery Information

Delivery rates and timescales

Click & Collect FREE on all Tesco direct orders Order by 1pm* (Monday-Friday) and collect in store next day
Standard delivery FREE Standard delivery usually 3-5 days
Express delivery Not Available Order by 1pm* (Monday-Friday) for delivery within 1-2 days

Our Standard and Express deliveries are usually sent via FedEx. Smaller items may be sent via Royal Mail. Orders sent via FedEx will be sent on a tracked service and we will send you tracking information once the order is dispatched. Deliveries made by FedEx will be on a Monday-Friday excluding bank holidays. Deliveries made by Royal Mail will be delivered Monday-Saturday, excluding bank holidays.

Our warehouse processes orders 7 days a week, including bank holidays. However, orders placed over a weekend or on a bank holiday will be collected on the next working day, to reach you within the timeframes outlined above.

Delivery locations and exceptions

We ship to all areas of the UK. We will try to deliver to Non-Mainland UK addresses within the timeframes above, but there may be some occasions when there might be a delay. If you experience a delay in your delivery please contact our customer service team, who will be happy to assist you further.

Requirements to sign for delivery

All orders delivered by our courier will require a signature to confirm receipt. This means that somebody will need to be present to take the delivery and sign for it. Deliveries are made between 7am-7pm. We will provide a tracking number so that you are able to track your parcel and see when it is due for delivery. Unfortunately it is not possible to choose a more specific delivery time. If you miss your delivery please see our missed deliveries information below.

Missed delivery

Our courier will require a signature when your order is delivered. If there is nobody present at the delivery address at the time of delivery, you will be left a calling card explaining this. The card will advise you on whether the parcel has been left in a safe place, with a neighbour or returned to the depot. If your order has been returned to the depot then you will be able to rearrange delivery by contacting the courier via the information on the card. Should you experience any difficulties with your delivery, please contact our customer service team who will be more than happy to help.

Returns Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found hereReturns Policy.

We are happy to accept returns for all of our products within 30 days of purchase. Please contact our customer service team who will happily advise you on how to return your items to us.

Charges for returns

If you change your mind and wish to return your item, you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

We recommend using Collect+ to return items to us. This service costs £4.49 including VAT. We recommend this service because we find that it is reasonably priced and it also includes insurance and tracking, so you have peace of mind when returning your items to us. This service can be used for most of our items, but please note that size and weight limits do apply. For larger items we can arrange FedEx to collect at a cost of £9.99 per box/packet. Alternatively, you can of course choose a different courier or delivery service to return your items to us.

Returns guideline

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

We understand that you may occasionally need to return items to us. If you do need to return all or part of your order to us, we ask that you contact our customer service team, who will be able to help you further with returning items to us.

Small items

Most of our items can be returned to us using Collect+. This service allows you to print off a returns label and take it to a nearby convenience store. You simply leave the parcel with the convenience store and the item will be collected from there and returned to us. This service offers both tracking and insurance and is our recommended return option for most items. You can of course use an alternative delivery method of your choice if you wish.

Large items

For larger items (such as curtain poles, larger sizes of blinds etc) these will need to be returned to us via a courier. You can send these back to us using a courier service of your choice, or alternatively we can arrange for our nominated courier to collect the item and return it to us. Please contact us for more information if you wish to return your item via this service.

Don't forget to include a copy of your order in your return parcel, so we can identify your return and process it as quickly as possible.

You should keep any proof of postage and tracking information for your return until we have processed it.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

We know that receiving a faulty or damaged item can be frustrating and we do all that we can to reduce the likelihood of this happening. However, on rare occasions this does happen and we will do our best to resolve this for you as quickly and stress free as possible.

If you have received a faulty or damaged item, please contact our customer service team using one of the contact us options below. We ask that you send us a photograph of the damaged or faulty item wherever possible, so we can take the appropriate action as quickly as possible.

Contact us

Talk to Terry’s directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: tesco@terrysfabrics.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 01782 568736

Our customer services are open from 9am - 5:30pm, Monday to Friday, excluding bank holidays

Postal address:
Terrys Textiles Ltd
Unit 6-8 Winpenny Road,
Parkhouse Industrial Estate East,
Newcastle-Under-Lyme, ST5 7RH

Company number: 03978308, VAT number: 279 3779 90

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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