Ship It Appliances

About us

Ship It Appliances are a family owned and managed firm based out of Mansfield, a large town a few miles North of Nottingham. Established in 2010 we have quickly grown to be one of the UK’s largest online retailers of kitchen appliances. We now have 14 employees (all friends and family), a 30,000 square foot warehouse, and have recently gone on to launch our own brand, SIA.

Designed to offer the best possible quality at an affordable price, our SIA range is “unbranded” to allow all products to be mixed and matched with other appliances in your kitchen. For peace of mind, all products are supplied with a massive 5 year parts and 2 year labour guarantee.Initially launched in 2014 with just 2 products, today the SIA range is comprised of more than 150 different products including ovens, hobs, and fridge freezers. The range continues to grow by the month.

We’re also an official stockist of leading appliances, and fellow local Nottingham brand, CDA. CDA strive for innovation in the industry and have an overriding commitment to designing products that look good and perform brilliantly. Best of all, everything comes with the same 5 year parts and 2 year labour guarantee as our SIA appliances.

Delivery

We work with multiple carriers to ensure your order reaches you fast and hassle-free. All products are held in stock and will be dispatched the same day (if ordered during office hours – we’re not staffed by robots, sadly!) Your order will generally arrive the next day.

Pain Free Returns

We get that things don’t always go quite to plan and that sometimes, you might just change your mind. This is why, in line with the Tesco direct partner’s policy, you have 30 days to return your purchase. If for any reason you are unsatisfied with your order, just let us know as soon as possible and we’ll do our best to put things right.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Standard delivery Free Order by 1pm (Monday-Friday) for delivery within 2-5 days
Express delivery(Small Items) £7.95 Order by 1pm (Monday-Friday) for delivery next day
2 Man Delivery Free We will call to book delivery date in

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Friday using the following couriers: APC Overnight and Panther Logistics.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

All of our items will require a signature; please ensure you are available to sign for your order when it is delivered.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot, if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

We can arrange a collection on your behalf, below is an indication of the likely costs (prices will vary dependent on the product):

  • Large kitchen appliances: Refrigeration, Cookers - £60
  • Small appliances: Hobs, Cooker Hoods, Splashbacks - £25
  • Returns guidelines

    Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

    Is your purchase faulty or damaged?

    We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

    Contact us

    Talk to our Tesco Partner directly about their products or an order.

    If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

    Email address:Customer.care@shipitappliances.com

    We will acknowledge your email within 24 hours of receipt, excluding our non-working days and Bank Holidays.

    Phone01623625658

    Mobile01623625658

    Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays.

    Postal address:
    Ship It Appliances, Unit A
    Enterprise Road, Millennium Business Park
    Mansfield, Nottingham
    NG19 7JX

    Company number: 7705721, VAT number: 137701226.

    Talk to Tesco
    If you prefer, you can also talk to Tesco about your order:

    • Phone 0800 323 4050†
    • Mobile 0330 123 4050
    • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
    • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
    • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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