RNIB

About us

The Royal National Institute of the Blind (RNIB) has been selling products for nearly 90 years. We have over 700 products supporting people in their daily lives, of all ages at - home, work, learning and education and when out and about.

Our range helps people continue to read through big bold printed material, magnifiers – handheld and electronic, lighting solutions – floor, desk and portable, USB and audio book players to listen to magazines, newspapers and audio books.

From talking kitchen scales, to our best selling kitchen gadget – the Liquid Level Indicator which helps avoid spills when making a drink, our kitchen range provides confidence to keep cooking.

Our mobile and landline phones have big bold buttons and are easy to use and see, they have large screens and big digits. Some are fully talking so you can hear the number you are dialing and even listen to text message!

We have an extensive range of clocks and watches including easy to see, talking and tactile – some are even radio controlled which automatically updates the time.

From computers; stationery and diaries, audible sports balls, playing cards and board games, including large print Scrabble to white canes and walking sticks, GPS devices, labelling solutions and healthcare products, our range enables people to continue to do the little and big things in life.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Sorry, not currently available Sorry, not currently available
Express delivery Sorry, not currently available Order by 1pm (Monday-Friday) for delivery next day
Standard delivery(Small Items) Free Order by 1pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) Free Order by 1pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Friday using the following couriers: DPD and Hermes.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

Some of our items require a signature; we will let you know about those that do so that you can arrange to be available for delivery.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

Unfortunately, none of our items can be returned by standard post and we estimate the cost of return for smaller items to be £5 and for larger items to be £15.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please contact us prior to returning your item so that we can issue you with a returns number. This helps us to identify your return and ensure we can process your refund quickly.

Please send your return to: Amethyst,unit 8, Wellesbourne distribution park, Wellesbourne, Warwickshire, CV35 9JY.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:tesco.mailbox@rnib.org.uk

We will acknowledge your email within 24 hours of receipt, excluding our non-working days and Bank Holidays.

Phone0303 123 9999

Mobile0303 123 9999

Our customer services are open from 8.45am - 5.30pm, Monday to Friday, excluding Bank Holidays.

Postal address:
RNIB PETERBOROUGH
Bakewell Road
Orton Southgate
Peterborough, PE2 6XU

Company number: Charity number 266277, VAT number: 524455845.

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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