About us

Prezzybox is the complete online gift solution. From Electronic Cigarettes to the Chocolate Pizza, Retro Slush Maker to our Owl-shaped Handcream, Prezzybox has a selection of unique and exciting gifts. Prezzybox was founded in 2000 by Zak Edwards just as the bubble was about to burst. The family team began beavering away to create a gift site which was full of delightful products together with a number of features to make gift buying a breeze. Since then Prezzybox has gone from strength to strength. Throughout this growth the same ethos has always been maintained to sell a great range of goodies, with a fun and friendly approach, whilst maintaining a strong customer-focused service.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Sorry, not currently available Sorry, not currently available
Express delivery Sorry, not currently available Order by 3pm (Monday-Friday) for delivery next day
Standard delivery (Small Items) £3.00 Order by 3pm (Monday-Friday) for delivery within 2-5 days
Standard delivery (Large Items) £3.00 Order by 3pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

Delivery locations and exceptions

There are a few exceptions to standard delivery. These are; UK islands, Northern Ireland, Scottish Highlands, Parts of Scotland. Our Customer Service team will contact you if there are any exceptions to your order.

Requirements to sign for delivery

A signature maybe required for some deliveries

Missed delivery

If you are not there to accept your delivery then you will be left a calling card by the courier or Royal Mail. You should then be able to contact them to arrange redelivery.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

We regret that we cannot accept returns on the following non-faulty products:

- Personalised, made to order or customised products

- Perishable products

Charges for returns

Unfortunately, we cannot remiburse the cost of postage for unwanted items. If you item is too large to return by post we can organise a collection which is a cost of £10 and will be deducted from your refund.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

For expensive items, we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing.The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.

If you have purchased an electrical product from Prezzybox, then under the WEEE regulations you are able to send the item to Prezzybox and we shall dispose of it accordingly and in conjunction with the WEEE Regulations.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

When returning faulty items, we may ask you to return the goods back to us yourself. However, we will reimburse the cost of the postage*, provided that a reasonable method of return postage is used**. For example First Class Royal Mail up to Recorded Royal Mail. Unfortunately, we cannot refund the cost of Royal Mail Special Delivery. Simply return the item to us and the amount you spent to return the parcel will be refunded as soon as the return is received and processed.

*Please obtain proof of your postage costs so we can reimburse you the full amount.

**Please note that by ""reasonable"" we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £10 please contact us for further advice.

Refunds: We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. Please note refunds take 5 working days to clear from the point of processing.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.


We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone: 01827 839041 (standard call rates apply)

Our customer services are open from 8:30am - 5pm, Monday to Friday.

Postal address:
Farm House
No Mans Heath Lane

Company number: 3946124, VAT number: 787441686

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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