About us

Through dedication to outstanding customer service and highly competitive prices on a comprehensive range of products, PreciousLittleOne has grown to be one of the largest independent nursery retailers in the country.

With a huge warehouse operation and a purpose-built shop, PreciousLittleOne has developed to become a strong brand, internet shopping location and retail store operation.

The overall shopping experience is central to the company ethos as the team, and we aim to ensure your purchase experience is supported by expert staff who care about assisting you in choosing the best products for your needs, every single time.

With a huge range to choose from, everyone can find what they are looking for, and always at fantastic prices.

We look forward to serving you.

Delivery Information

Delivery rates and timescales

Click & Collect N/A Order by 3pm* (Sunday-Friday) and collect in store next day
Standard delivery £5.95 Standard delivery usually 2-5 days
Express delivery N/A N/A

Each product has an individual delivery schedule, depending on its status at time of order. It is important that you check the individual products carefully prior to ordering. We use City Link for larger items and Royal Mail for items under 2kg.

We dispatch from our warehouse Monday - Friday (excluding bank holidays)

Delivery locations and exceptions

We deliver to postal areas in the UK (England, Wales, Scotland, Channel Islands and Northern Ireland). Delivery to UK addresses overseas, on islands or in remote areas of the UK mainland, may take longer than usual. Unfortunately, we are unable to deliver to BFPO or PO addresses. For certain, larger items we are also unable to deliver to Northern Ireland, remote areas of the UK mainland or islands surrounding the UK.

Requirements to sign for delivery

ALL LARGER ITEMS MUST BE SIGNED FOR. We will not allow the courier to leave the item(s) in an unsecured location. Our deliveries will be made on Mondays to Fridays between 8:00 and 18.30. We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. Each time an attempt is made, our courier will leave a "We're holding an item of mail for you" card at the delivery address, confirming they have tried to deliver and providing further details. The order will be held at the delivery depot for up to 4 days following the second delivery attempt, after which time your items will be returned to our warehouse.

Missed delivery

If an item is returned to our warehouse due to a failed delivery, you will incur a charge of £17.00 to cover the returns costs.

Returns & Cancellation Policy

Is your purchase not quite right?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found here Returns Policy page.

For Personal Care products, we are unable to offer refunds or exchanges once the product has been washed or used. Packs will only be accepted back if they are complete. This does not affect your statutory rights. Made to order items and personalised items can only be returned if found to be faulty.

Charges for returns

You can choose to either organise your own return, at your own cost and risk, or request a collection using our collection service. Our courier collects Mon-Fri between 8am and 6pm. At least 24 hours notice is required to organise the collection.

Our standard collection charge is £17 per box. Certain exceptions may apply to the larger furniture items collected from the following postcodes: BT, IM, IV, HS, KA27-28, KW, PA20-78, PH30-44, PH49-50,TR21-25, ZE. You will be informed of the returns charge applicable to you when requesting the collection. A non-refundable collection charge of up to £100 will be applied to selected larger items due to surcharges imposed by the courier. These are marked as 'Additional Return Charges Apply' on the individual item listing. Please contact us for further details on the return charges for specific items. A non-refundable collection charge of up to £150 will be applied to furniture room sets due to surcharges imposed by the courier. These are marked as 'Room Set Additional Return Charges Apply' on the individual item listing. Please contact us for further details on the return charges for specific room sets.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please can you ensure your order is boxed securely and tape an envelope to the outside of the box containing your invoice and reason for return. If you do not have your invoice please write your name, address, order number and reason for return. Please write the following address on the outside of the envelope: Precious Little One Ltd, Unit 19 London Road Industrial Estate, London Road, Grantham NG31 6HP. If you have requested the use of our collection service, then your box size must be within the dimensions below. If the box is outside these dimensions, we will incur a surcharge of £25 from our carrier which will be passed on to you. The size of each parcel must not exceed 3 metres length and girth (measured around its thickest part) combined and 1.5 metres for the greatest dimension: Calculation = Length (largest dimension) + (Width + Width + Height + Height) = 300cm or less. To discuss the return of any item, please send an email to quoting your order number or call Customer Services on 01476 569111, Monday - Friday 9am to 5pm.

We may refuse to accept an item back for a refund due to a change of mind or suitability, if we believe the item has been subject to greater use than that reasonably expected to determine the suitability of that item.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Please contact us regarding any faulty or damaged items via email at or via telephone on 01476 569111. Our phone lines are open Monday to Friday (excluding bank holidays) 9am to 5pm.

Contact us

Talk to our Tesco Partner directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 01476 569111

Phone 01476 569111

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays.

Postal address:
PreciousLittleOne Ltd
Unit 19 London Road Industrial Estate
London Road
Grantham NG31 6HP
Company number: 6502674, VAT number: GB 845 2785 00

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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