NutriCentre

At NutriCentre we’re on a mission to make it easy for everyone to enjoy better health and well-being through good nutrition.

To do this, we offer expert advice along with the finest choice of natural foods, supplements and other great products for body and mind.
Our flagship store is located on the lower ground floor of the world renowned Hale Clinic in London. Opened by Prince Charles in 1988, the clinic has become Europe's leading centre for complementary medicine. Situated in the heart of London, it houses not only some of the UK's most eminent practitioners, but also Europe's leading natural medicines dispensary and an extensive library and bookshop on complementary medicine, thus integrating all the services under one roof.

Today, NutriCentre is an internationally operating centre for complementary medicine, vitamins, minerals, herbal supplements, nutritional food, sports supplements, books and organic beauty products, being selected by customers from over 140 countries around the world, for its cutting-edge quality in nutrition, wide product range and its commitment on world-class customer service and operations.

Delivery rates and timescales

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

All of our orders are dispatched via our courier Hermes and your order will be trackable through every stage of the process via email or text message direct to your phone.

Requirements to sign for delivery

To ensure that you receive your product in a safe and secure way, our courier will always ask for a signature. You can always ask them to leave your package with a neighbour or in a designated safe place. If you would like to discuss the options with us, please contact us on the details below.

Missed delivery

If we try to deliver and you are not available, don’t worry. Our courier will leave a calling card to advise you about what to do next and will attempt delivery upto 3 times before flagging this to us. If you would like us to help rearrange your delivery, please contact us.

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found here Returns Policy page.

Charges for returns

NutriCentre understands that in some situations, you may change your mind about one of our products and wish to return it. In such a situation, please call us and we will be able to arrange a Freepost envelope to be sent out to you.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

For further details about how to return an item to us, please call us.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Talk to our Tesco Partner directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: enquiry@nutricentre.com

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

0345 2222 828

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays

Postal address:
NutriCentre
Unit 3
Kendal Court
Kendal Avenue, W3 0RU

Company number: 2602894, VAT number: 220 4302 31

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

• 0800 323 4050†
• 0330 123 4050
• Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
• We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
• † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.