Mothercare

We’re sorry but this Tesco Partner is not currently selling on Tesco direct, although they are available to support you with any post-order queries you may have.

About us

Mothercare is a specialist retailer of products for mothers-to-be, babies and children up to the age of eight, with over 50 years experience. With this experience comes a wealth of parenting and pregnancy advice, all of which we love to share with you. So whether you need inspiration for your nursery or are stuck on which of our car seats to choose from, we know we have the expertise and information to help you make these important choices. Mothercare opened its first store in 1961 in Surrey and now offers a wide range of maternity and children's clothing, furniture and home furnishings, bedding, feeding and bathing equipment, travel equipment and toys.

Delivery Information

Delivery rates and timescales

Click & Collect Sorry, not currently available Sorry, not currently available
Standard delivery £3 Standard delivery usually 3-5 days
Express delivery £7.95 Order by 5pm* (Monday-Friday) for delivery within 1-2 days (excludes Sundays and Bank Holidays)

Deliveries are made Monday-Friday between 9am and 17:30pm, during peak times your delivery may arrive between 7.30am and 9pm.

Delivery locations and exceptions

Standard Delivery option covers all UK Mainland post codes and UK Out of Area post codes (which includes Northern Ireland and Scottish Highlands post codes).

Express Delivery is currently available for UK Mainland post codes only.

Missed delivery

If you are not in when we attempt delivery, we will leave you a card so that you can rearrange delivery at a convenient time, alternatively we may leave your parcel with a neighbour and leave you a card to advise you.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found here Returns Policy page.

Exclusions - toiletries, software, food (including formula milk), and opened mattresses. *This does not affect your rights if the product is faulty or mis-described.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return. Should you require an unwanted item to be collected this can be arranged by calling 0344 875 5222.Most of our items can be returned using the Royal Mail, however our larger items may need to be returned by courier. If this is the case we estimate the cost of courier returns to be approximately £30. For change of mind returns you can either arrange your own courier or we can arrange for our courier to collect from you. If you choose this option we will deduct the cost of the return from your refund.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.


To arrange a return, please follow the instructions on the reverse of the delivery advice note and use the returns form and label provided in your order. All returns are to be posted to this address:
Mothercare Direct
Prolog Phase 5
Sherwood Park
Annesley
Nottingham
NG15 0DJ

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: mc.tesco@mothercare.com

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 0344 335 1479

Our customer services are open from 8am - 8pm, Monday to Friday, excluding Bank Holidays 9am - 6pm Saturday and 9am - 5pm Sunday.

Postal address:
Customer Care
Mothercare
Cherry Tree Road
Watford, Hertfordshire, WD24 6SH
Company number: 01950509, VAT number: 440 6445 66

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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