Moissanite is no longer trading on Tesco direct

About us

Moissanite UK are Charles & Colvard's UK distributor for the most brilliant jewel in the world Moissanite.

Based in Birmingham's Jewellery Quarter manufacturing a collection of 18ct and 9ct Gold Jewellery set with Moissanite from Charles & Colvard.

To complement the Moissanite Jewellery we also offer a range Wedding Jewellery from the Wedding Rings to gifts for all the family.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE Order by 3pm (Monday-Friday) for delivery within 2-5 days
Express delivery Sorry, not currently available  
Standard delivery(Small Items) FREE Order by 3pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) FREE Order by 3pm (Monday-Friday) for delivery within 2-5 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas.The actual delivery cost and timings will be displayed during checkout.

Free Delivery on all items. Items over £100 are delivered by Royal Mail Special Delivery to be signed for with tracking on line at

We ship items everyday apart from weekends, Bank Holidays

Delivery locations and exceptions

We deliver to all UK addresses.

Requirements to sign for delivery

For items over £100 a signature is required otherwise items will be taken to your local Royal mail delivery centre and a card will be left to arrange re delivery or collection

Missed delivery

If we are unable to deliver Royal Mail will leave a card to arrange re delivery or collection.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind you can return your item to us by Royal Mail Special Delivery postage

We estimate the cost of the return to be approximately £7.15

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please return in the same packaging using a Royal Mail Special Delivery Secured Envelope which is available at all Post Offices.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Please contact our office on 01212330023

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 01283 535333

Our customer services are open from 8am - 4.30pm, Monday to Friday, excluding Bank Holiday

Postal address:
Elton House
5 Powell Street
B1 3DH

Company Number: 5112354 Vat no: 842 2347 42

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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