Locks Online is no longer trading on Tesco direct

About us

LocksOnline was founded in 1999 by Darrel Walters and the Walters Group when it launched its first website onto the internet, selling all types of locks and security related devices. The Walters Group has been trading as a security company in the Pembrokeshire Area since 1989. Giving over 20 years of expertise to customer's requirements puts LocksOnline at the forefront of customer service as well as value for money.

We run our website like you would a shop on the high street, offering live online customer service through our online chat system. We have continued to sell online for the last ten years by providing a service that you would expect from any quality main street shop and offer that personal touch that is often missing when shopping online.

LocksOnline trades as a separate company in its own right but can call upon expertise from engineers of the Walters Group. LocksOnline is a legitimate e-commerce trading company that is VAT registered, registered with the Office of Fair Trading to offer consumer credit and is 'Check Rate' accredited to show consumers that we are a creditworthy company.

LocksOnline has also won the E-Business and Technology Award as judged by the Welsh Assembly, which is a testament to the hard work the team has done both in e-commerce and customer service.

When choosing a company to trade with, what matters it is what our customers say, and you can preview customer feedback on our testimonials page which demonstrates that we are winners in our field, provide excellent service and have a quality choice of over 10,000 items listed on our site.

Delivery Information

Delivery rates and timescales

In the UK we strive to send your order to you within 5 working days and overseas, 30 days. Shipping charges for orders to UK mainland addresses where the product is less than £50 in value will be £5.94, otherwise there is free shipping. All UK offshore orders will have a shipping charge of £18.00.

Delivery locations and exceptions

LocksOnline delivers to all UK addresses, both mainland and offshore.

Requirements to sign for delivery

Where your order has been shipped by courier you will normally be required to sign for the package/s. If you have notified us with delivery instructions, perhaps asking for your order to be left with a neighbour, for example, then a signature may not be required – but this will always be at our discretion. Smaller packages may be sent via Royal Mail and may require a signature.

Missed Delivery, Delivery cancellations and amendments

Where your order was shipped via Royal Mail and they were unable to deliver, then your package may be held at your local Royal Mail sorting office. If your order was shipped by courier and they were unable to deliver, then a calling card would normally be left. The courier will normally attempt a redelivery before returning the consignment to us.

Returns Policy

Returns principles & process

We hope that you will be happy with your LocksOnline purchase. However, sometimes you may need to return a purchase. We will happily refund or exchange purchases, provided it is within 7 days of delivery, in its original packaging, with proof of purchase and MUST be in resalable condition.

To return an item by you must firstly fill in our return form:


We will issue you with a Returns Number, which must accompany the goods being returned.

When you receive your Returns number via email, simply print out the returns note and place it in your parcel with the item(s) you wish to return. Please package your item(s) securely. You are responsible for the goods until they arrive with us and so you may wish to return the goods using a traceable and/or signed for shipping method.

We will endeavour to send you a replacement or refund your payment within 10 days, providing your Returns Number is included with the items returned.

Private Customers are protected by the far distance selling regulations.

Our Business to Business returns are slightly different to private consumers. Should you wish to cancel your order please do so within 24 hours of placing the order.

No returns can be accepted for credit unless previously agreed by us and an official returns reference has been issued. A charge of 25% of invoice value or a minimum of £10.00 will be levied on Goods 'not wanted' or 'incorrectly ordered' or due to duplication resulting from a 'confirmation' order not being endorsed to that effect. You must inform us within seven days from receipt of the goods for a return number to be issued under this category.

Charges for returns

You are responsible for the cost of returning items to us.

Returns packaging guidelines

We will provide a refund if the goods are in unused/as new condition, so it is your responsibility to ensure that goods returned to us are suitably packaged to avoid damage during transit to us.

Contact us

Talk to our Tesco Partner directly about their products or an order.

Phone: Customer service – 0845 230 02 01 or local 01646 698218. When calling our 0845 number from a UK landline, you will be charged by your phone provider and pay 0 pence per minute (ppm) to 3.36 ppm depending on the operator and call plan. From a UK mobile phone you would typically pay 10-20 ppm.

Calls from landlines to our local 01646 number are typically charged between 2ppm and 10ppm per minute; calls from mobiles between 10ppm and 40ppm. For landlines there is normally also a call set-up fee, and call charges are dependent on the time of day. Most providers offer call packages that allow calls free of charge at certain times of the day.

Email: enquiries@locksonline.co.uk

  • Customer service opening hours*
  • Monday to Thursday – 0900 to 1700
  • Friday – 0900 to 1630

Postal address:
The Old Custom House
The Docks
Milford Haven
Wales, UK
SA73 3AA

Company Registration Number: 03897161

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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