Landy's Chemist

About us

Landys Chemist was established in 1949 and has been owned and operated by the Desai family since 1983. We are proud of our customer-centric focus which has helped our business grow from strength to strength over the past 30 years. Our primary focus in store is healthy living but we also devote a lot of our retail space to luxury. Over the past thirty years we have developed real expertise in the area of beauty and offer some of the most exclusive perfume brands such as Chanel, Christian Dior, Hermes and many others. Our skincare and make up stands are also star studded affairs; featuring extremely desirable brands like Clarins and Lancome. We have recently also developed a buzzing French Pharmacy and are delighted to offer products from brands like Avene, Bioderma, La Roche-Posay, Nuxe, Vichy and Mustela. We firmly believe in holistic healing and as such we are proud to offer ranges from some of the best and most respect vitamin and mineral brands on earth; including Solgar, Biocare, Lamberts and many more. We hope you enjoy your shopping experience with us and if you do get in touch with us you can be assureed of getting honest advice, the best service we can provide and an experience that will leave you happy and satisfied.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE Order by 1pm (Monday-Friday) and collect in store next day
Express delivery £5.95 Order by 1pm (Monday-Friday) for delivery next day
Standard delivery(Small Items) FREE Order by 1pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) FREE Order by 1pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Friday using the following couriers: Royal Mail.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

Some of our items require a signature; we will let you know about those that do so that you can arrange to be available for delivery.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

We offer an extended returns policy of 30 days whatever your reason for wanting to return your purchase.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

Most of our items can be returned by standard post. For those that can't we estimate the cost of return for smaller items to be £2.8 and for larger items to be £4.9.

We offer a courier service to assist you with returning unwanted items, which costs £10 for small items and £12 for large items, and will be deducted from your refund. If you would like our help to arrange a courier collection, please let us know.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Please contact our dedicated returns helpline on 0330 333 0819.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:info@landyschemist.com

We will acknowledge your email within 24 hours of receipt, excluding our non-working days and Bank Holidays.

Phone2084555464

Mobile2084555464

Our customer services are open from 9am - 6pm, Monday to Friday, excluding Bank Holidays, and on Saturday from 10am - 6pm.

Postal address:
Landys Chemist
1191 Finchley Road
Golders Green, London
NW11 0AA

Company number: 1684749, VAT number: 370 982 528.

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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