Kates Skates

About us

Kates Skates started life in Barrow-in-Furness, Cumbria as a small skate shop attached to a skate park with humble aspirations of providing the local community with quality skate related products at competitive prices.
Branching out from our ice and inline roots, we have grown to be mail order specialists selling roller/inline/ice skates, skateboards, longboards, scooters, hardware, shoes, clothing and much, much more for over 15 years and we now have one of the largest ranges of skate product in the country.

The Kates Skates Team strives to provide all our customers with the best advice on product and outstanding customer care. If you have any questions please don’t hesitate in contacting us.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE on all Tesco direct orders Order by 2pm* (Monday-Friday) and collect in store next day
Standard delivery £1.95 or free on orders over £10.00 Standard delivery usually 3-5 days
Express delivery £5.95 Order by 2pm* (Monday-Friday) for delivery within 1-2 days

We ship our items using a variety of couriers including UK Mail, DPD, myHermes and Royal Mail. We will include details of who will be delivering your parcel when we confirm dispatch to you.

We operate from Monday to Friday, 9am to 5pm, excluding Bank Holidays. For orders placed over a weekend or on a Bank Holiday we will dispatch this item on the next working day to reach you within the timeframes outlined above.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

Most of our items will require a signature upon delivery. Please provide a delivery address where someone will be available to receive and sign for the goods.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. All of our couriers will attempt a further two deliveries before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

Returns postage is at your cost and convenience so we recommend that you use either of the Royal Mail Recorded 1st or Recorded 2nd Class services for lighter inexpensive items or the online services such as Collect+ or myHermes for heavier or more expensive items.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

To make a return you will need to contact our Customer Care Team either by telephone or email to obtain a Returns Authorisation Number within 30 days of receipt. Please be prepared to provide your order details including your order ID number. If you contact us via email please remember to include which goods you would like to return and whether you would like to return for an exchange or a refund
We request that you complete the returns section on the back of your pink order form (included in your delivery) and return it with the goods. Please wrap the goods you are returning in suitable packaging that will be sufficient for transport and include your returns number on the outside of the packaging. This helps our Returns Department to match the return received to your order on our system.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:tesco@kateskates.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 01229 433445

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays

Postal address:
Kates Skates
12-22 Dalkeith Street
Cumbria, LA14 1SP

Company number: 2548778, VAT number: GB 652 2426 55

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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