Jewel & Gem

We’re sorry but this Tesco Partner is not currently selling on Tesco direct. However, they are available to help you with any queries you may have about orders you've already placed.

About us

Jewel & Gem is your go-to destination for every element of your jewellery collection. We specialise in an array of jewellery and accessories, from classic fine jewels to on-trend fashion pieces - all at fantastic online prices.

With nearly 100 years of experience in the jewellery industry, the UK family-run business behind Jewel & Gem has unrivalled expertise and a reputation for honesty, innovation and great customer service. We’re passionate about the jewellery we create and treat every stage of the jewellery making process with care. Our experienced teams ethically source quality materials, diamonds and gemstones from around the world and use the latest innovations to carefully produce each piece in our range.

At Jewel & Gem you’ll find the perfect gifts for friends, family and loved ones to celebrate your special moments in life such as birthdays, anniversaries, Valentine’s Day, Christmas and more. Our exclusive ‘Memento’ collection includes beautiful engagement and wedding jewellery for women and men to help make your special occasion even more memorable.

Our stylish designs for women, men and children span diamond rings, everyday earrings, cufflinks, brooches and more. Each piece is expertly crafted from quality materials including elegant gold and luxurious silver. Our diamonds and gemstones are skilfully cut to achieve a radiant sparkle.

We offer a one year guarantee on your purchase and will deliver speedily to your door or local Tesco store, dispatching all of our orders on the day we receive them. We also offer our customers free returns within 30 days of receipt, to ensure you are always 100% happy with your Jewel & Gem purchase. Each Jewel & Gem piece will arrive in a stylish gift box.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Sorry, not currently available Sorry, not currently available
Express delivery £5.95 Order by 1pm (Monday-Friday) for delivery next day
Standard delivery (Small Items) FREE Order by 1pm (Monday-Friday) for delivery within 2-5 days
Standard delivery (Large Items) FREE Order by 1pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

Your Jewel & Gem order will be dispatched using Royal Mail.

Our business hours are Monday to Friday between 9am and 5pm ( excluding Bank Holidays.) Orders placed during the weekend or on a Bank Holiday will be dispatched the next working day.

Delivery locations and exceptions

We deliver to all regions in the UK.

Requirements to sign for delivery

Express delivery and high value items will require a signature on delivery. You will receive a tracking number with your order which will enable you to check the status of your Jewel & Gem delivery.

Missed delivery

If you miss a delivery from Jewel & Gem, Royal Mail will post a card through your letterbox with details of your delivery and return the package to your local Royal Mail Delivery Office for you to collect or rearrange a delivery.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

We regret that we are unable to accept change of mind returns for earrings and body jewellery which have been worn or any items which you have engraved and personalised.

Charges for returns

Jewel & Gem will cover the cost of returning faulty or damaged items and change of mind returns which arrive back with us within 30 days from when you receive the order.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please return items to us at your local Post Office using the freepost envelope included in your delivery. Please also fill in the returns section on the delivery note indicating your reason for returning the item/items.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:orders@jewelandgem.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 0800 232 1922

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays

Postal address:
Jewel & Gem
PO Box 6087
Bridgnorth
Shropshire WV169DY

Company number: 06005133, VAT number: 197376258

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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    Buy from Jewel & Gem

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