About us


Hughes Electrical was founded in Lowestoft, Suffolk in 1921 by Frank Hughes, who trained as an electrical engineer after having served in the cavalry during the Great War. Originally, the company rewound industrial electrical motors for Lowestoft's once large fishing fleet, but in 1928 Frank bought his first shop. Here he built and sold radios, and the family lived over the shop for many years. The business was incorporated in 1946, but the following year Frank passed away, leaving his children, Peter, Phyllis and Jim, to take over the management of the company.

Ever the entrepreneurial company, Hughes were quick to introduce new technologies as they developed, such as televisions and labour saving kitchen appliances. By renting these products they became affordable for the typical household in the post-war austerity years. This early equipment was notoriously unreliable and the engineering background of the company meant it was well placed to develop a large service infrastructure to repair them. Geographic expansion soon followed and by the end of the century Hughes had over 30 shops and 5 service centres located throughout East Anglia. By then, management was into its 3rd generation under Robert and Jeremy Hughes, meaning the company was, and remains to this day, a true family business.


Expansion has continued into the next millennium and Hughes is now one of the country's largest specialist electrical retailer, and the 2nd largest provider of home entertainment and kitchen appliance rentals. In 2011, Hughes won the Domestic and General Internet Retailer of the year award. We were voted the best electrical website by 250,000 customers of Domestic and General. Our commercial division, Trade Electricals Direct (TED), is one of the"n l0lh[8u'890n][ ' country’s fastest growing and most respected business to business electrical suppliers. This division was awarded the contract to be the preferred supplier of kitchen appliances to the London 2012 Olympics, reflecting its gathering success. Hughes has expanded its retail footprint with the acquisition of Apollo 2000 in 2009, and Bennetts Retail in 2011, procuring several large out of town stores and greatly increasing the company’s expertise in the sale of kitchen appliances and IT equipment. The company has developed a 70,000 sq ft distribution facility in Thetford, which services all the shops, websites, trade centres and service centres, and further supports our commitment to service, with over 100 fully trained electrical engineers.

In 2011, Hughes Electrical celebrated its 90th birthday by winning both the EDP Business of the Year, which is East Anglia’s most prestigious business award, and the ERT Independent Electrical Retailer of the year, which is the industry’s most prestigious award. This success shows that the company’s motto of “inspiring customer loyalty through customer service” remains as relevant and true today as when Frank Hughes first founded the business more than 90 years ago.


We have carefully selected a range of products to sell through Tesco. We have products available from the following brands: Panasonic, Sony, Samsung, LG, Sharp, Toshiba, Digihome, Denon, Yamaha, Onkyo, Pioneer, Humax, Marantz, Teac, Philips, Asus, Archos, Storage Options, Go Clever, Beko, Bosch, Hoover, Hotpoint, Servis, Zanussi, Stoves, Leisure, Belling, Vax, Matrix, Morphy Richards, Brevile, Kenwood, Russell Hobbs, Daewoo, Haier, Tefal, Krups, De'Longhi, Alphason, Sagem, Binatone, and BT.


We have a wide selection of product categories, with all of the following available: washing machines, tumble dryers, dishwashers, fridges, freezers, fridge-freezers, cookers, built-in appliances, televisions, hi-fi, Blu-ray players and recorders, home cinema, soundbars, DAB radio, cameras, coffee machines, food mixers, food blenders, food processors, irons, breadmakers, slow cookers, microwaves, vacuum cleaners, steam mops etc

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE on all Tesco direct orders Order by 12pm (Monday-Friday) and collect in store next day
Express delivery £5.95 Order by 12pm (Monday-Thursday) for delivery next day. Orders placed Friday to Sunday will be delivered on Tuesday.
Standard delivery £4.99 Order by 12pm (Monday-Friday) for delivery within 7 days
Standard delivery + Recycling (Does not include Disconnection, item must be ready for removal) £19.99 Order by 12pm (Monday-Friday) for delivery within 7 days
Standard delivery + Connection (Does not include Disconnection, item must be ready for removal) £19.99 Order by 12pm (Monday-Friday) for delivery within 7 days
Standard delivery + Connection & Recycling (Does not include Disconnection, item must be ready for removal) £34.99 Order by 12pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We use a combination of tracked courier services depending on the nature of the product and delivery selected at the point of purchase. You will be kept informed with delivery information by SMS and / or email. Express delivery is not available on deliveries in Scotland.

We dispatch orders from Monday to Friday, excluding bank holidays.

Delivery locations and exceptions

Delivery is available on the UK mainland only, and deliveries in Scotland will take 2-3 days longer. Smaller items like vacuum cleaners, microwaves and radios can be delivered the next day. Large products like washing machines will be delivered in 3-5 days. While we will make every endeavour to deliver your products on time, we cannot accept liability for any incidental expenses caused by late, failed or damaged deliveries, or for any damage caused to property while delivering or installing your goods, or any loss of earnings caused.

Requirements to sign for delivery

All deliveries must be signed for. If no one is available to take in the delivery, the driver will attempt to deliver to a neighbour. This service is not available on all products.

Missed delivery

Should the initial delivery attempt fail, a calling card will be left by the courier requesting that you contact them to arrange an alternative time or address. However, you can also contact the Hughes customer services team, who will be able to assist with arranging an alternative delivery slot.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns policy page.

Charges for returns

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Should you wish to cancel your order, any goods supplied must be returned to Hughes, Inspections Dept, 3 Fison Way, Thetford, Norfolk, IP24 1HT, at your own expense within 14 days of your notice to cancel. We can arrange a collection on your behalf, below is an indication of the likely costs:

We are able to arrange an insured collection if requested. *Please note - costs vary according to the size and weight of the item*. An indication of costs are listed below, however please contact us for exact charges;

DVD / Hi-Fi / Home Cinema equipment £15, Televisions - 32" and under £25 - 37" and over £50, Laptops and tablets £25, Small audio, Photography and Headphones / other accessories £10, Cables / interconnects and stands / wall brackets £10 - £25, Small kitchen appliances and vacuum cleaners £10 - £20, Large kitchen appliances (Laundry / Refrigeration / Cookers) - £60

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

We are unable to take back unwanted gifts or non-faulty items if more than 14 days have passed since the delivery date. If your item is faulty, please see the 'Service' section of our website. We are able to arrange insured collection if requested. An indication of the costs are listed below:

Is your purchase faulty?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Upon delivery, please check your goods for shortages or damage, and when you sign for the package, please make a note of any problems on the carrier’s consignment form. Please also report shortages or damages to us within 48 hours of taking delivery.

Contact us

Talk to Hughes directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us:

Email address:

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays.

Mobile0147 3321 882

Our customer services are open from 9am - 5pm, Monday to Friday, excluding bank holidays.

Postal Address:
259 Felixstowe Road

Hughes TV & Audio Ltd. Registered in England No: 695682

Company number: 695682, VAT number: 105 0527 19

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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