About us

HMV has been at the heart of the entertainment industry since 1921, meeting the changing needs of our customers for nearly 100 years.

In today's rapidly evolving world we are more committed than ever to bringing our customers the entertainment they love, wherever they want it.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Sorry, not currently available Sorry, not currently available
Express delivery Sorry, not currently available Sorry, not currently available
Standard delivery (Small Items) £1.95 Order by 2pm (Monday-Friday) for delivery within 2-5 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Highlands, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Friday using the following couriers: Royal Mail.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

Higher value items may require a signature upon delivery.

Missed delivery

If you're not available to receive a delivery and your package won’t fit through the letterbox, Royal Mail will try delivering your item to one of your neighbours and they will post a ‘Something for you’ card through your letterbox telling you this.

If they’re unable to deliver an item to you or a neighbour, your item will be returned to your local Royal Mail delivery office. Again, they’ll post a ‘Something for you’ card through your letterbox to let you know.

The ‘Something for you’ card shows the address and opening hours of the local delivery office and it will tell you what to do next, including arranging a redelivery or you may be able to pick up your item from the delivery office, if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

Most of our items can be returned by standard post. For those that can't we estimate the cost of return for smaller items to be £3.00 and for larger items to be £5.00.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please send your return to:
Unit 3B,
Merlin Park,
Wood Lane,
B24 9QJ

All returned goods must be accompanied by a delivery note; please complete the details on the reverse of the delivery note and include with the returned item(s). For all returns, please package the item securely and obtain proof of postage as we cannot be held responsible for items damaged or lost in the post.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but If your item is damaged, faulty or incorrect, please contact our customer service team by emailing us at or calling 0333 323 0655 and let us know what’s happened.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.


We will acknowledge your email within 24 hours of receipt, excluding our non-working days and Bank Holidays.

Phone0333 323 0655

Mobile0333 323 0655

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays.

Postal address:
HMV Ecommerce Limited,
Mermaid house, Puddle Dock

Company number: 09321397, VAT number: GB 205 9637 01 (The postal address above is for correspondnce only. For returns please refer to the Returns section above)

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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New Arrivals

Customer Rating

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