Contact us
The Tesco direct site is owned and operated by Tesco Stores Limited, trading under various names including Tesco direct and F&F, a company registered in England whose registered office is at Tesco House, Shire Park, Kestrel Way, Welwyn Garden City AL7 1GA, with Company Registration No. 519500 and VAT No. GB220 4302 31. You can contact us at online@tesco.co.uk
Where is my order (track order)? 
I want to change my delivery address 
I want to return an item 
I want to cancel my order 
I want to change my collection store 
The product I've bought is faulty -
Search our help section
You can type your question below, or see the answers to our frequently asked questions
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Tesco Partners
We’ll always support you when shopping with one of our Tesco Partners, so if you have a question you can either call us or get in touch with them directly if you’d like. Their details are listed in our Tesco Partners Directory. If you’re not sure who you’re buying from, it will say on the product page, at checkout and in your confirmation email.
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Tesco direct
Telephone
0800 323 4050* 0330 123 4050 Opening times:
Mon to Fri 8am to 11pm Saturday 8am to 8pm Sunday 10am to 6pm Email
Complete our online form to send an email to us.
Please be aware, due to high email volumes, it may take up to 4 working days to receive a response.
Our Stores
Please contact your nearest Tesco store with any questions about shopping in our stores.
Find nearest storePost
Tesco Direct
Customer Service Centre
Baird Avenue
Dundee
DD2 3TN -
Clubcard Customer Service
Telephone
0800 591 688* 0330 123 1688 Opening times
Mon to Fri 8am to 8pm Saturday 9am to 6pm Post
Tesco Clubcard
Customer Service Centre
Baird Avenue
Dundee
DD2 3TN
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Clubcard Boost
Telephone
0808 100 0707* 0330 123 0707 Opening times:
Mon to Fri 8am to 8pm Saturday 8am to 6pm Post
Tesco Clubcard Boost
Customer Service Centre
Baird Avenue
Dundee
DD2 3TN
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Tech Support
Telephone
0800 323 4060 0330 123 4060 Opening times
Mon to Sat 9am to 8pm Sunday 10am to 6pm Website
Visit our Product Support -
Mobile Phones
Telephone
0345 301 4455 Opening times
Mon to Fri 8am to 9pm Saturday 8am to 8pm Sunday 10am to 6pm Website
Visit our Tech Support site -
Other useful contacts
Contact details for other Tesco sites, including our stores – please visit our global contact us page.
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*0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
