Contact us

The Tesco direct site is owned and operated by Tesco Stores Limited, trading under various names including Tesco direct and F&F, a company registered in England whose registered office is at Tesco House, Shire Park, Kestrel Way, Welwyn Garden City AL7 1GA, with Company Registration No. 519500 and VAT No. GB220 4302 31. You can contact us at online@tesco.co.uk

Our top help questions

Where is my order (track order)?
I want to change my delivery address
I want to return an item
I want to cancel my order
I want to change my collection store
The product I've bought is faulty

  • Search our help section

    You can type your question below, or see the answers to our frequently asked questions

  • Tesco Partners

    We’ll always support you when shopping with one of our Tesco Partners, so if you have a question you can either call us or get in touch with them directly if you’d like. Their details are listed in our Tesco Partners Directory. If you’re not sure who you’re buying from, it will say on the product page, at checkout and in your confirmation email.

  • Tesco direct

    Telephone

    0800 323 4050*
    0330 123 4050

    Opening times:

    Mon to Fri 8am to 11pm
    Saturday 8am to 8pm
    Sunday 10am to 6pm

    Email

    Complete our online form to send an email to us.

    We aim to respond to your email within 48 hours of receipt.

    Our Stores

    Please contact your nearest Tesco store with any questions about shopping in our stores.

    Find nearest store

    Post

    Tesco Direct
    Customer Service Centre
    Baird Avenue
    Dundee
    DD2 3TN

  • Clubcard Customer Service

    Telephone

    0800 591 688*
    0330 123 1688

    Opening times

    Mon to Fri 8am to 8pm
    Saturday 9am to 6pm

    Post

    Tesco Clubcard
    Customer Service Centre
    Baird Avenue
    Dundee
    DD2 3TN

  • Clubcard Boost

    Telephone

    0808 100 0707*
    0330 123 0707

    Opening times:

    Mon to Fri 8am to 8pm
    Saturday 8am to 6pm

    Post

    Tesco Clubcard Boost
    Customer Service Centre
    Baird Avenue
    Dundee
    DD2 3TN

  • Tech Support

    Telephone

    0800 323 4060
    0330 123 4060

    Opening times

    Mon to Sat 9am to 8pm
    Sunday 10am to 6pm

  • Mobile Phones

    Telephone

    0345 301 4455

    Opening times

    Mon to Fri 8am to 9pm
    Saturday 8am to 8pm
    Sunday 10am to 6pm

  • Other useful contacts

    Contact details for other Tesco sites, including our stores – please visit our global contact us page.

  • Calls cost 6p, plus up to 2p per minute for BT Calling Plans.

    *0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.

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