Greenhouses Direct

About us

Greenhouses Direct are the UK’s leading retailer of quality greenhouses. Established for over 20 years, our mission is to offer customers:

  • A ‘one stop’, comprehensive online greenhouse shop with models tailored to all budgets and requirements
  • An informed pre-sales advisory service
  • Quick and easy online ordering
  • A dedicated and efficient order fulfilment capability
  • Expert and attentive after sales support

Our product range includes a full choice of greenhouses and accessories for everyone – from novices dipping their toes in greenhouse gardening for the first time, through to committed, amateur enthusiasts who take their hobby very seriously and on to the demands of institutional and professional growers.

We manufacture and distribute the renowned, 25 year guaranteed, range of Rhino greenhouses. The Rhino is a class leading product incorporating a host of enviable features, top quality materials and the highest standards of build and safety giving customers a tangible difference, real value for money and total peace of mind - as symbolised by our iconic ‘tea break on a Rhino’ image.

We are also official retailers for a carefully selected portfolio of other UK greenhouse suppliers and manufacturers. Our choice of greenhouses from other manufacturers is handpicked for their outstanding value for money and ability to cater for all requirements. It encompasses a massive range of sizes and types and includes ‘starter’ greenhouses, lean-tos, smaller, ‘patio growhouses’ and more traditionally styled timber framed models.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Sorry, not currently available Sorry, not currently available
Express delivery Sorry, not currently available Sorry, not currently available
Standard delivery (Small Items) £5.95 Order by 12pm (Monday-Friday) for delivery within 2-5 days
Standard delivery (Large Items) £38.95 Order by 12pm (Monday-Friday) for delivery within 28 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

Greenhouses – to guarantee safe and efficient delivery, are delivered direct from factory on specialised lorry transport in weekly loads organised by order book, location and lead time.

Smaller accessory orders - are delivered Mon-Sat on general carrier transport.

Delivery locations and exceptions

Greenhouses – deliveries are organised in weekly loads and the finalised day is notified via email and/or SMS about 7-10 days prior to the week of despatch. Driver health and safety considerations and Road Traffic Regulations may dictate where the goods can be delivered to. Full delivery requirements are provided with the Order Confirmation.

Smaller accessory orders – are delivered via a carrier who will notify the delivery date via email and/or SMS.

Requirements to sign for delivery

Greenhouses – the driver can unload the greenhouse unaided and, subject to reasonable security, can leave the goods in your absence. Box and glass pane quantities must be checked and agreed at the time of delivery (if you are out, within 24 hours of delivery). At this point you do not have to open boxes and check individual components or glass pane sizes as claims for incorrect items will be accepted up to 7 days after delivery.

Smaller accessory orders – subject to reasonable security and by specific prior agreement, some goods can be left in your absence. If you are not in, the carrier will leave contact details for re-delivery. Consignment quantities must be checked and signed for at the time of delivery (if you are out, checked within 24 hours of delivery). At this point you do not have to open boxes and check individual components as claims for incorrect items will be accepted up to 7 days after delivery.

Missed delivery

Greenhouses – if you are not available the items will be returned to our depot and we will contact you to arrange a re-delivery.

Smaller accessory orders – If you are not available the carrier will leave a card to advise you about what to do next. They will attempt one further delivery before the items are returned to us. You may be able to pick up your item from your local depot if this is more convenient.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found here Returns Policy page.

Charges for returns

If you change your mind and wish to return your item, you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

Greenhouses – For change of mind returns you can either arrange your own transport or we can arrange for our vehicle to collect from you. If you choose this option we will deduct the actual cost of the uplift and return from your refund. the cost of return for a UK mainland (excluding outlying areas) delivered greenhouse and glass is £118.

Smaller accessory orders - For change of mind returns you can either arrange your own carrier or we can arrange for our carrier to collect from you. If you choose this option we will deduct the actual cost of the uplift and return from your refund.The cost for smaller accessory items, if the item cannot be returned by standard post, is £22.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

For all returns:

Because returns procedures vary, you must contact us at service@greenhousesdirect.co.uk or phone 01953 714045 beforehand to be advised of the correct returns procedure for your product.

For all items using your own means of return we strongly recommend that you use a service giving proof of delivery and also in transit insurance cover. Unfortunately, we are unable to process your return unless we receive the goods from you.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Expert advice and assistance to help you overcome difficulties is availble Mon-Fri, 9am-5pm, from our Service Dept on 01953 714045 or service@greenhousesdirect.co.uk. There is also a selection of helpful 'how to' videos for many of our products at http://www.youtube.com/user/Rhinogreenhouses

Contact us

Talk to our Tesco Partner directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: service@greenhousesdirect.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 01953 714045 | 01953 714045

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays

Postal address:
The Rhino House
Roudham Park, Roudham Road
East Harling,
Norfolk, NR16 2QN
Company number: 03031819, VAT number: 156 8595 60

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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