What Walls Want

About us

Started by two dear friends, Harold Graham and Henry Brown in 1946, with very little between them except foresight and friendship. With the severe shortage of paper following the War, Henry and Harold cleverly procured a large supply of surplus metallic paper, an eight-colour surface printer and a new embossing machine, with which the two men began a wallpaper revolution. The public, desperate for things to help brighten up their homes following the hard years of war, snapped it up so fast Graham & Brown could barely meet demand. The company grew quickly and prospered until the energy crisis of the Korean War in the early 1950s and the tragic early death of Harold Graham at 39. Henry Brown, determined to keep their dream alive and the business growing, appointed Harold's brother Herbert as Director and the business moved on.

At the heart of Graham & Brown lies a solid respect for its employees, customers and environment, which owes much to Henry Brown's personal approach to business. With little fuss or fanfare, he ensured his workers were well looked after in times of trouble or illness, and as a result generations of the same families became part of the Graham & Brown family too. Even today, “you don't have to have a ‘Graham' or a ‘Brown' in your name to be part of this family,” says David Brown, Joint Chairman. With the 1960s came the involvement of Henry and Harold's sons – David Brown and Roger Graham, and a modern management approach. With Henry still at the helm they expanded facilities with the addition of further factories, and the purchase of potential rival companies.

The 1970s saw Graham & Brown producing millions of rolls of wallpaper a year, establishing the company as one of the largest independent wallpaper manufacturers in Britain and a growing force in Europe. New ideas in wallpaper were introduced like washable vinyl wallcoverings. Through continued innovation and creative thought, Graham & Brown launched its now famous Superfresco brand, which was then, as now, easy to hang (and take down), could be painted or washed, and was the first range the company advertised on TV. Its iconic ‘what goes up must come down…' TV advert was so memorable that it was used again in the late 1990s. During this time, Graham & Brown were producing wallpaper as quickly as it was flying off the shelves. By 1984 the company had more than quadrupled its market share and tripled turnover, and Superfresco went on to become the best selling wallpaper brand in the world, available in over 50 countries.

With a third generation of Graham & Brown family members now on board, the company's ambitions took a step further in the late 1980s with continued investment in machinery to allow them to make new pre-pasted products and a fresh TV campaign. The 1990s brought further innovations and by 1992 Graham & Brown produced the world's first ‘batchless' wallcoverings and by the turn of the century the company were promoting another innovation, ‘paste the wall' technology to a contemporary audience via a new TV campaign. New associations were forged with designer Laurence Llewelyn-Bowen who was quickly followed by Linda Barker ,hemingwaydesign , Jans des Bouvrie, Marcel Wanders and most recently Kelly Hoppen.International expansion that had begun with the United States has grown in the last decade to see divisions established in France, Holland, Russia, Canada, and China, with the latest addition to the fold being Graham & Brown, Germany. Innovation of thought and action has seen the company drive the industry from the doldrums into growth.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click+Collect Sorry, not currently available Sorry, not currently available
Express delivery Sorry, not currently available Sorry, not currently available
Standard delivery(Small Items) £3.00 or £3.00 Order by 5pm (Monday-Friday) for delivery within 2-5 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Sunday using the following courier: DPD.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

All of our items will require a signature; please ensure you are available to sign for your order when it is delivered.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

We will cover the cost of returning an item, whatever your reason for wanting to return.

If for any reason you need to return your purchase then this can be arranged FREE OF CHARGE by using DPD pickup, simply use the returns label provided with your delivery.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

To return your items simply follow the below simple steps:
Find the DPD 'Return your Parcel' label that came with your parcel
Complete the label including your order number (this is vital as without it we can't tie up your order to your return)
Stick on the outside of the box.
Visit www.dpd.co.uk/pickuplocator to find your nearest store and drop off your parcel.
Please ensure that you get a receipt so that you and we can track your return.

If you do have any questions you can contact us either by e-mailing us at ldreturns@grahambrown.com or by calling 01254 661 122 (Mon-Fri 9am-5pm GMT), if you could include your order number on any communication that would be very much appreciated.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you. Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Please contact our dedicated returns helpline on 01254 661 122.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:help.is@grahambrown.com

We will acknowledge your email within 24 hours of receipt, excluding our non-working days and Bank Holidays.

Phone0800 3288452

Mobile0800 3288452

Our customer services are open from 9am - 9pm, Monday to Friday, excluding Bank Holidays, Saturday and Sunday from 10am - 4pm.

Postal address:
Graham & Brown Head Office
PO Box 39
Design & Marketing Centre, Harwood Street
Blackburn, BB1 3DB

Company number: 372481, VAT number: GB174711463.

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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