GAK is no longer trading on Tesco direct

About us is the UK's largest independent musical instrument retailer, trading for over 20 Years. We pride ourselves on offering our customers ‘The best price & the best service on 1000's of musical instruments, recording studio and live sound equipment – guitars, amplifiers, keyboards, drums and much, much more!’

We're based in Brighton, East Sussex, and our legendary stores are visited by musicians from all over the UK. Our warehouse and customer support teams supply products and advice to customers all over Europe.

Delivery Information

Delivery rates and timescales

Click & Collect Sorry, not currently available Sorry, not currently available
Standard delivery £4.99 Standard delivery usually 2-5 days
Express delivery Sorry, not currently available Sorry, not currently available

Orders are shipped from Monday - Friday by Fedex or Parcel Force, most of our orders are delivered the next working day.

Delivery locations and exceptions

We ship to all UK Mainland addresses.

Requirements to sign for delivery

We require all of our deliveries to be signed for.

Missed delivery

If you are not home when delivery is attempted, a card will be left and a second delivery attempt made.

Returns Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Please be aware that you can’t return headphones, microphones and audio software products unless they are faulty

Charges for returns

If you decide that you do not wish to keep an item, you can either return it to us yourself at your cost, or contact us and we will arrange collection. The average cost for a collection is £25. If the item is faulty or damaged, we will cover the cost of the return.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to GAK directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 01273 665400

Our customer services are open from 9am - 5.30pm, Monday to Friday, excluding bank holidays

Postal Address: Ltd
60 Gladstone Place
Brighton, East Sussex

VAT Registration Number: 816083340

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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