Freeze Pro Shop

About us

The Freeze Fundamentals

We consider ourselves to be very lucky, we work in an industry that we love. Everyone at Freeze is here because of a shared passion for skiing, snowboarding & surfing - and we get to surround ourselves with it everyday. We are never having more fun than when we're shredding fresh powder, riding through a perfectly shaped park, or tucking into a glassy dawn barrel - and helping other people do the same stokes us in the same way. Our mission is to make sure that when you're on snow or in the water, you are having as much fun as you possibly can - and to ensure that happens, we have what we call the Freeze Fundamentals…

We ride what we stock. Whatever level you're at, your equipment is vital - it may be your first board, it may be one in a long series - either way we have you covered. We've always been very proud of the gear we have in the store - everything we have has been chosen based on the quality of the product, and how it performs. If we like it, we stock it - if we don't think it's good enough, we won't have it in the store - simple as that. This way you can be sure that when you shop at Freeze, you are choosing from the very best equipment, selected by experts.

Good service comes as standard. At Freeze we pride ourselves on the service we offer. All of our staff are experienced skiers, snowboarders and surfers who have an in-depth knowledge of our gear, and will be happy to advise you on anything you need to know about your purchase. Since the very beginning, we have treated our customers as friends - many of them have indeed become close friends over the years - and this is an attitude we consider to be very important as we grow. Whether you come into the store, or interact with us online, we want you to have the very best experience, so if there's anything you ever want to talk to us about, please get in touch.

Every detail is important. It might be the smallest of things but sometimes it's those that can be the most important. It might be a design element in the shop that shows something in the best light, or just the way you move through the website - we put care and attention into everything we do, and still always find ways we can improve. If there's something that you think we can do better the let us know - our shop is your shop.

This isn't just an industry to us, it's a community. We have a team of local riders that we support as well as international representatives. We grew with the support of the community, and will always look to cherish the roots of the sports that gave us the passion to do what we do.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE Order by 1pm (Monday-Friday) and collect in store next day
Express delivery £5.95 Order by 1pm (Monday-Friday) for delivery next day
Standard delivery(Small Items) £1.95 Order by 1pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) £4.99 Order by 1pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Friday using the following couriers: Royal Mail, DPD and DHL.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

Some of our items require a signature; we will let you know about those that do so that you can arrange to be available for delivery.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

Most of our items can be returned by standard post. For those that can't we estimate the cost of return for smaller items to be £3 and for larger items to be £10.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:tesco@freezeproshop.com

We will acknowledge your email within 24 hours of receipt, excluding our non-working days and Bank Holidays.

Phone0131 260 9677

Mobile0131 260 9677

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays.

Postal address:
Freeze Pro Shop
165 Bonningotn Road
Edinburgh
EH6 5BQ

Company number: 252962, VAT number: 817093232.

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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