FIFA 15 FAQs

When will my Fifa 15 order be delivered?

If you ordered Fifa 15 before 9am on Thursday 25th September 2015 we will despatch your order 1st Class Royal Mail and endeavour to have it with you on the day of release (Friday 26th September). Orders placed after 9am on Thursday 25th September 2015 will be despatched within 24 hours subject to availability.

How does the pre-order price promise work on my Fifa 15 order?

Our Pre-order Price Promise is available on Tesco direct for all pre-order CDs, DVDs, Blu-rays, games and books. It's our guarantee to you to make sure that you pay the lowest between the price when you pre-order and the price on the release date.

When you pre-order a product from us, you will need to pay the amount shown at the online checkout at the time of order.

However, if the price is cheaper on day of release, we promise to refund the price difference.

We will process the refund on the release date, and it will be automatically credited to your payment card within 5 working days.

Please note: Promotional discounts will only applied to the price of your pre-order product on the Tesco direct site at the time you place your order and not any subsequent lower prices. Any refund will be inclusive of staff discounts.

When will payment be taken?

Payment will have been taken at the point you place your order. If you benefit from our pre-order price promise we will process the refund on the 27th September, and it will be automatically credited to your payment card within 5 working days.

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