What if the item is damaged or faulty?

Damaged Items: To arrange an exchange or return please contact Customer Services using the details on Contact Us Page. 
Faulty Items: If you find that any of our products are faulty within 12 months from purchase, we guarantee you a full refund, repair or replacement.  This does not affect your statutory rights.

In addition to the above, Tesco Direct guarantees all items for 1 year, your statutory rights are not affected. 
Please contact the following help lines for assistance with your faulty product: 
Electrical Items: 0800 323 4060
Mobile Phones: 0345 300 6660

For all other products or for a manufacturer's helpline, then please contact Customer Services using the details on the Contact Us page. 

Your statutory rights are not affected. If your item has been damaged in transit, please see "My goods have been damaged in transit".

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Phone 0800 323 4050†
Mobile 0330 123 4050
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Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.


Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate