I have not received a confirmation email after I placed my order?

Please sign into My Account and click on View Direct Orders. If your order has been placed it will show an order number and expected delivery date.
If your order isn’t showing, please check your basket:

Items still in there? Your order hasn’t been checked out. Please just enter your payment details and click ‘place order’.
No items in your basket?  Please get in touch with our customer services team using the relevant number or email on the Contact us page.

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Our stores

Please contact your nearest Tesco store with any questions about shopping in our stores.

Find nearest store
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.


Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate