El Corte Ingles

We’re sorry but this Tesco Partner is not currently selling on Tesco direct, although they are available to support you with any post-order queries you may have.

About us

El Corte Inglés is a world leader in large department stores and a benchmark of Spanish distribution with more than 70 years experience in customer service and product development. This has led into a policy of diversification and the creation of new business units.El Corte Inglés stands up for an international expansion through the online chanel as a winning future strategy.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Sorry, not currently available Order by 3pm (Monday-Friday) and collect in store next day
Express delivery Sorry, not currently available Order by 3pm (Monday-Friday) for delivery next day
Standard delivery(Small Items) £3.00 Order by 3pm (Monday-Friday) for delivery within 2-5 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Friday using the following couriers: SEUR.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

All of our items will require a signature; please ensure you are available to sign for your order when it is delivered.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

We will cover the cost of returning an item, whatever your reason for wanting to return.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely.

To return items by Royal Mail, please use the prepaid returns label provided in your parcel.Please get a receipt from the post office as proof of postage. This receipt will contain your 13-digit Royal Mail reference code; you can use this to track your parcel via this link: http://track2.royalmail.com.MAX. Please note that the maximum allowed weight per package is 2 kg (4.4 lbs).

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:Customer_Support_Tesco@elcorteingles.eu

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone0845 098 0098

Mobile0845 098 0098

Our customer services are open from 9am - 7pm, Monday to Friday, excluding Bank Holidays

Postal address:
El Corte Inglés Returns
c/o Pointbid Logistics
Meteor Park
Birmingham
UK
B7 5TE

VAT number: ESA28017895

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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