E-Bikes Direct

About us

Our company was originally built on the solid foundations of an unprecedented knowledge and understanding of the advantages, use and quality of electric bikes. From a handful of electric bikes bought in China in 2005 E-Bikes Direct has grown into the biggest online retailer in the market, providing a wider selection of electric bikes than any other competitor. We offer bikes to suit all budgets and needs.

All our staff members have acquired a huge amount of experience working within the bike industry since the very first e-bikes appeared on UK roads and thanks to our thorough, customer-centric approach we have since flourished and grown into one of the major suppliers of electric bikes throughout the UK and Europe.

The bike industry as a whole is recognising the growth of this segment and a lot of the mainstream traditional bike manufacturers are investing in research and development to be part of this growth.

Through our links to these traditional bike manufacturers we have continued our expansion into regular bikes and accessories and now offer a huge selection of standard road, mountain and BMX bikes whilst continuing our theme of bringing the cost of cycling related products down to realistic prices for the end user.

We’re not just bikes either. We’re everything cycling you can think of. All the add-ons, extras and unable-to-do-withouts. As well as Toys & Games, Scooters, Skateboards and any other fun persuit you and yours can think of to make the absolute most of your leisure or sporting pursuit.

We offer:
Comprehensive after sales support
Online and telephone advise, sharing our years of industry experience
Our own unique models exclusive to us for us at prices competitive with other online brands

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Sorry, not currently available Sorry, not currently available
Express delivery Sorry, not currently available Sorry, not currently available
Standard delivery(Small Items) FREE Order by 1pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) FREE Order by 1pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Friday using the following couriers: APC Nextday, Royal Mail, UK Mail and Tuffnells.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

Some of our items require a signature; we will let you know about those that do so that you can arrange to be available for delivery.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

Some of our items can be returned by standard post. For those that can't we estimate the cost of return for smaller items to be £3.99-£11.99 and for larger items to be £22.99-£49.99.

We offer a courier service to assist you with returning unwanted items, which costs £15.99 for small items and £15.99-£29.99 for large items, and will be deducted from your refund. If you would like our help to arrange a courier collection, please let us know.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:tesco@e-bikesdirect.co.uk

We will acknowledge your email within 24 hours of receipt, excluding our non-working days and Bank Holidays.

Phone01580 830959

Mobile01580 830959

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays.

Postal address:
Unit 6 Midicy Oast
Bodiam Business Park
Bodiam
East Sussex. TN32 5UP

Company number: 5559503, VAT number: 885931375GB.

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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