DOMU

About us

DOMU is a UK based company focused on delivering a broad range of functional, practical & innovative products.

To this day, our promise holds true to the very foundations it was built upon; exceptional quality at unbeatable prices across each of our fantastic ranges.

Processing and dispatching over 1 million orders a year, our impressive warehouse facility is vital in providing our customers with the exceptional service they deserve.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE on all Tesco direct orders Order by 12pm (Monday-Friday) and collect in store next day
Express delivery £7.95 Order by 12pm (Monday-Friday) for delivery next day
Standard delivery(Small Items) £5.95 Order by 12pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) £19.95 Order by 12pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We ship our items using a variety of couriers including TNT, Hermes and Royal Mail. We will include details of who will be delivering your parcel when we confirm dispatch to you.

We operate from Monday to Friday, 8am to 4:30pm, excluding Bank Holidays. For orders placed over a weekend or on a Bank Holiday we will dispatch this item on the next working day to reach you within the timeframes outlined above.

Delivery locations and exceptions

We ship to all areas of the UK. The times stated above For outlying areas we will try to deliver to the timeframes above. Areas outside of the mainland such as highlands and islands may be subject to longer delivery times.

Requirements to sign for delivery

Most standard deliveries will not require a signature, however, some expedited services will require a signature on delivery.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. All of our couriers will attempt a further two deliveries before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

Most of our items can be returned using Collect+, however our larger items may need to be returned by courier. If this is the case we estimate the cost of courier returns to be approximately £40. For change of mind returns you can either arrange your own courier or we can arrange for a collect+ label to be sent to you. If you choose this option we will deduct the cost of the return from your refund.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

We hope you enjoy your purchase, but if you wish to return it to us you can do so by one of the following means: -

You can arrange to return these yourself or you can contact us for further assistance.

We ask that you contact us first so that we can provide you with the necessary returns authorisation. This helps us identify your return when we receive it and avoids any delays in processing your refund. We recommend that you obtain proof of posting for all returns and consider insurance for higher value returns. Unfortunately, we are unable to process your return unless we receive the goods from you.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Please contact our dedicated customer service number 0161 833 5443 for any items that develop a fault beyond the initial 28 days. We will be able to assist with various trouble shooting questions and advise you on the steps we will take to resolve your problem.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:tesco@domu.co.uk

We will acknowledge your email within 24 hours of receipt, excluding our non-working days and Bank Holidays.

Phone0161 833 5443

Mobile0161 833 5443

Our customer services are open from 8am - 8pm, Monday to Friday, excluding Bank Holidays and 9.00am - 12.00pm Saturday and Sunday

Postal address:
Floor 5 Deva Centre
Trinity Way
Manchester
M3 7BF

Company number: 7047520, VAT number: GB993263095

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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