Crampton & Moore

About us

Why You Should Shop With Crampton & Moore

Established in 1966, Crampton & Moore are a traditional high street retailer operating from our shop in Sheffield, South Yorkshire. Early pioneers in Internet trading, we have been successfully selling on-line for over ten years, We have 1 Panasonic branded store giving us the largest availability and range of Panasonic products in the UK. At Crampton and Moore, we strive to offer the most competitive deals in home entertainment. We are never knowingly undersold, so if you believe you can get a more competitive deal elsewhere, please contact us and we will endeavour to price match.

Today, Crampton & Moore operate one of the most trusted home entertainment businesses on the Internet:

  • We are one of the largest independent stockists of Samsung televisions in the UK.
  • 99% of the items listed on our web site are in stock, available for immediate delivery.
  • Our extended warranties are provided by Domestic & General, the UK’s largest independent warranty specialists.
  • In 2012 our customers voted us Internet retailer of the year again. An award we have won 5 times since 2007.
  • Dunn & Bradstreet ‘CheckRate’ have placed us in the top 5% for credit worthy businesses with a score of 95 (out of 100).
  • All our stores and Internet sites are routinely checked by a mystery shopper organisation.
  • Delivery Information

    Delivery rates and timescales

    Delivery Option Delivery Cost UK Mainland & Isle of Wight
    Click & Collect Sorry, not currently available
    Express delivery Sorry, not currently available Sorry, not currently available
    Standard delivery(Small Items) £3.00 Order by 1pm (Monday-Friday) for delivery within 2-5 days
    Standard delivery(Large Items) £12.95 or £7.95 Order by 1pm (Monday-Friday) for delivery within 7 days

    Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

    We dispatch our items from Monday to Friday using the following couriers: 2MD, DPD, Arrow XL, Parcelforce and Panther Logistics.

    Delivery locations and exceptions

    We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

    Requirements to sign for delivery

    All of our items will require a signature; please ensure you are available to sign for your order when it is delivered.

    Missed delivery

    If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

    Returns & Cancellation Policy

    Changed your mind?

    That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

    Charges for returns

    If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

    Some of our items can be returned by standard post. For those that can't we estimate the cost of return for smaller items to be £5 and for larger items to be £30.

    We offer a courier service to assist you with returning unwanted items, which costs £7 for small items and £35 for large items, and will be deducted from your refund. If you would like our help to arrange a courier collection, please let us know.

    Returns guidelines

    Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

    Please contact us prior to returning your item so that we can issue you with a returns number. This helps us to identify your return and ensure we can process your refund quickly.

    Is your purchase faulty or damaged?

    We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

    Contact us

    Talk to our Tesco Partner directly about their products or an order.

    If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

    Email address:customer.service@cramptonandmoore.co.uk

    We will acknowledge your email within 24 hours of receipt, excluding our non-working days and Bank Holidays.

    Phone01226 350754

    Mobile01226 350754

    Our customer services are open from 8am - 5.30pm, Monday to Friday, excluding Bank Holidays.

    Postal address:
    Unit 2B Shortwood Court
    Hoyland
    Barnsley
    S74 9LH

    Company number: 1327741, VAT number: GB308014401.

    Talk to Tesco
    If you prefer, you can also talk to Tesco about your order:

    • Phone 0800 323 4050†
    • Mobile 0330 123 4050
    • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
    • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
    • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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