Cennett

We’re sorry but this Tesco Partner is not currently selling on Tesco direct, although they are available to support you with any post-order queries you may have.

About us

Our focus at Cennett is to provide the latest accessories for all your technology from mobile phones, smart phones and tablets to audio and travel gadgets. We cover a wide variety of accessories to protect, enhance, and power your devices - all at a great value. We are passionate about technology and this enables us to offer innovative, exciting and stylish accessories. Within our range we carry everything from every day use essentials to more high-end or creative items, all from well known and reputable brands. We also understand that a great product is not the only important factor when making a purchase, and so we aim to ensure that we are also able to offer customers a friendly and helpful after-sales service. Our customer service team is only an email or phonecall away for any queries you may have or any assistance you may need.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE on all Tesco direct orders Order by 1pm (Monday-Friday) and collect in store next day
Express delivery £4.95 Order by 1pm (Monday-Friday) for delivery next day
Standard delivery (Small Items) FREE Order by 1pm (Monday-Friday) for delivery within 2-5 days
Standard delivery (Large Items) FREE Order by 1pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We ship our items using a variety of couriers for different sized items and depending on the item value. The three services we use are UPS, DPD and Royal Mail. We will include details of who will be delivering your parcel when we confirm dispatch to you.

Cut-off times for express delivery are 2pm Monday-Friday for next day delivery. Orders for Click & Collect must be received before 2pm. Any orders received after these times, will be dispatched on the next available working day.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

Most of our items will not require a signature, however we will let you know about those items that do so that you can arrange to be available for delivery.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. All of our couriers will attempt a further two deliveries before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

We are happy to accept returns for all of our products.

Most of our items can be returned using the Royal Mail, however our larger items may need to be returned by courier. If this is the case we estimate the cost of courier returns to be approximately £15.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please contact us and we will issue you with a returns number as well as instructions on how to send the item back to us.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:tesco@cennett.com

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 01923 294344

Mobile 01923 294344

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays

Postal address:
Cennett
Units 23-25 Moor Park Industrial Centre
Tolpit Lane, Watford, Hertfordshire
WD18 9SP

Company number: 04537429, VAT number: 802250676

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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