Callow Retail

About us

Callow Retail ltd has been trading for 9 years. We have been serving regular customers online and at Shows and Exhibitions across the UK. Initially specialising in Outdoor BBQs and Pizza Ovens. We have evolved over the years into being the UK's No 1 Supplier of Masonry BBQs, Outdoor Pizza ovens and Food smokers. With this positive trading behind us we expanded and used our experience to directly import other high quality outdoor leisure product such as Garden Furniture, Garden Machinery items such as Leaf Blowers, Mowers and Chainsaws plus some great nature products such as Bird Boxes with Cameras. Every single product we import is either a branded high quality product or one that is manufactured for us and meets our strict standards of Quality. Having this control allows us to pass on huge savings to our customers. Whilst we are mainly an online retailer and distributor - we do have a showroom where you can see some of our more popular products - feel free to call and arrange a visit. You are also very welcome to call us rather than email and talk about the products you are interested in - we would be delighted to chat and give the information you require. As with all products in our shop we offer a FULL SATISFACTION GUARANTEE, if you decide within 28 days of purchase that you are not happy, for whatever reason, then just return it to us and we will give you an exchange or a full refund - that simple and no fuss.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE on all Tesco direct orders Order by 1pm (Monday-Friday) and collect in store next day
Express delivery Sorry, not currently available Order by 1pm (Monday-Friday) for delivery next day
Standard delivery(Small Items) £1.95 Order by 1pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) £4.99 or £38.95 Order by 1pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Friday using the following couriers: Royal Mail, Parcel Force, UPS, Pallet Force and DHL.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

Some of our items require a signature; we will let you know about those that do so that you can arrange to be available for delivery.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

Some of our items can be returned by standard post. For those that can't we estimate the cost of return for smaller items to be £5 and for larger items to be £10-£50.

We offer a courier service to assist you with returning unwanted items, which costs £10 for small items and £50 for large items, and will be deducted from your refund. If you would like our help to arrange a courier collection, please let us know.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:info@gardengiftshop.co.uk

We will acknowledge your email within 24 hours of receipt, excluding our non-working days and Bank Holidays.

Phone01522 704505

Mobile01522 704505

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays.

Postal address:
Callow Retail Ltd
Unit 11, Stirlin Court
Saxilby Enterprise Park, Skellingthorpe Road
Lincoln, LN1 2LR

Company number: 7647487, VAT number: 114384923.

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
We're sorry...

Your selection has produced 0 results

Clear all
Refine your selection
We're sorry...

Your selection has produced 0 results

Clear all
Refine your selection
Showing 0 products

Refine by

Clear all
Options for:
  • We're sorry...

    Your refinements did not match any products.

    Please refine your selection.

1 1